- Front Desk Management:
- Greet clients and visitors warmly, creating a welcoming atmosphere at the front desk.
- Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members or departments.
- Maintain a clean and organized front desk area, ensuring easy access to information and resources for clients and staff.
- Perform initial intake procedures and perform all tasks/ paperwork required for completion of the initial intake process.
- Provide clear and accurate information about program services, schedules, and expectations to clients and visitors.
- Collaborate with clinical staff to address client needs and concerns in a timely and compassionate manner.
- Coordinate and conduct drug screening tests for clients as required by program protocols and regulations.
- Follow established procedures for collecting specimens, performing tests, and documenting results accurately.
- Maintain confidentiality and privacy standards during the drug screening process, ensuring the security of client information.
- Communicate drug screening results to appropriate staff members and assist with follow-up procedures as needed.
- Complete data entry, filing, and recordkeeping tasks, ensuring the accuracy and completeness of client and administrative records.
- Prepare and distribute informational materials, forms, and documents to clients and staff as needed.
- Support program staff with administrative tasks such as copying, scanning, and document preparation.
- Ability to perform administrative tasks pertinent to preparation for CARF and other administrative review bodies.
- Manage client appointment scheduling processes, coordinating with clinical staff to optimize scheduling efficiency.
- Remind clients of upcoming appointments via phone calls, emails, or text messages, helping to reduce missed appointments.
- Maintain appointment calendars and update scheduling software with accurate and current maintain scheduling efficiency and follow-up
- Maintain all sign-in sheets in accordance with HIPPA guidelines
- Maintain accurate sign-in logs to verify billing.
- Communicate effectively with clients, staff, and external stakeholders to facilitate smooth program operations.
- Relay messages and information accurately and in a timely manner, ensuring that important information is conveyed promptly.
- Collaborate with clinical and administrative staff to address challenges and identify opportunities for improvement.
- High school diploma or equivalent; additional education or training in healthcare administration or related field preferred.
- Previous experience in a customer service or administrative role, particularly in a healthcare or social services setting.
- Strong interpersonal skills with the ability to interact professionally and empathetically with clients and colleagues.
- Excellent communication skills, both verbal and written, with a keen attention to detail.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and willingness to learn new software systems.
- Organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Commitment to maintaining confidentiality and upholding ethical standards in all aspects of work.
- Flexibility to adapt to changing priorities and willingness to contribute to team efforts to improve program operations.
- Ability to maintain a professional office decorum
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Program Administrator - Washington, United States - MBI Health Services LLC
Description
Company DescriptionMBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area.
We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and security into their lives.
We partner with several well-known and highly regarded government healthcare agencies, such as the Department on Behavioral Health, the Department on Disability Services, and the National Institutes of Health.
Job Description
The Program Administrator for the Outpatient Substance Use Disorder (SUD) Treatment Program, is responsible for managing front desk duties, providing administrative support, and assisting with drug screening processes for clients.
This role is vital in ensuring the smooth operation of the program and supporting clients on their journey towards recovery.
Attention to detail and commitment to maintaining program integrity, are important factors in ensuring the overall effectiveness of our treatment services.
Key Responsibilities:
Client Support:
Drug Screening:
Administrative Support:
Appointment Scheduling:
Communication and Coordination:
Qualifications
Qualifications
MBI provides equal opportunities to all independent contractors and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We offer a competitive total rewards package including market salaries, PTO, employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401K Plan, 401K Matching, Employee Referral Benefits, Short-term/Long-term disability, Growth Opportunities, and more.