- Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
- Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative.
- Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client in-home binder with a printed copy of the care plan is easily accessible in the client's residence.
- Supervise client care provided by agency personnel
- Regularly communicate with the client and/or designated client representative to follow-up on service delivery and ensure client satisfaction.
- Perform scheduled and non-scheduled in-home client support visits.
- Conduct reassessments according to the agency's established frequency and as needed due to a change in client condition or recent event.
- Participate in coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency or facility.
- Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third party services.
- Investigate issues related to client care and client or employee well-being.
- Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
- Ensure client records are current and properly maintained in accordance with agency policies and procedures.
- Provide needed training and education to staff in the client's home, via telephone and/or in the agency office.
- Report pertinent client and employee information to agency staff for effective service delivery, matching and scheduling of caregivers, and ongoing client and employee management.
- Assist with the development and revision of client care policies and procedures.
- Participate in personnel evaluations for caregivers.
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Care Manager - Tucson, United States - HomeWell Care Services of Tucson
Description
Summary:
The Care Manager is responsible for coordinating, implementing and supervising the delivery of services to agency clients in alignment with the company's mission and standards of care.
ESSENTIAL DUTIES AND RESPONSIBILITIES: