Jobs
>
Raleigh

    Enterprise IT Operations Specialist - Raleigh, United States - City of Raleigh, NC

    City of Raleigh, NC
    City of Raleigh, NC Raleigh, United States

    6 days ago

    Default job background
    Description
    Salary: $47, $76,700.00 Annually

    Location : Raleigh, NC

    Job Type: Full-Time

    Remote Employment: Flexible/Hybrid

    Job Number:

    Department: IT Enterprise Operations and Infrastructure

    Opening Date: 04/29/2024

    Closing Date: 5/13/2024 11:59 PM Eastern

    Work Hours: Monday - Friday: 8:00 AM - 5:00PM

    Hiring Range: $47, $59,000.00

    Job Description

    The City of Raleigh is seeking an Enterprise IT Operations Specialist providing remote and desk-side support for end-user computing devices, peripherals, applications, mobile devices, telephones, and audio-visual equipment throughout the City. This position supports the deployment, relocation, and upgrade of end-user hardware, and provides timely and effective issue resolution and request fulfillment.

    The IT Department plays a major role in the City's recognition for innovation. The department has recently won the following awards:
    • 2019 Drexel LeBow Analytics 50 Award for analytics innovation
    • 2019 IDC Smart Cities North America Award for Urban Planning and Land Use
    Raleigh is recognized frequently in the national media for a variety of measures of the health of our community. Some of those accolades include:
    • Third Best City to Work In (Fortune, 2019)
    • Third Best State Capital in Which to Live (WalletHub, 2019)
    • Second Place in 's 2019 Top 100 Best Places to Live
    The City employs more than 4,100 staff across 20 departments to support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play.
    Duties and Responsibilities
    • Responds to and resolves incidents and requests for assistance with end-user systems while providing a superior customer support experience.
    • Performs hardware installations, repairs, maintenance, software installations and upgrades.
    • Recommends process changes that improve the implementation, maintenance, and support of end-user equipment and software.
    • Maintains documentation for each incident or request and escalates complex problems to the next level of support.
    • Takes responsibility for follow-up services or problem escalation.
    • Coordinates vendor repair services for onsite and offsite work.
    • Diagnoses errors or technical problems and determines and implements proper solutions.
    • Provides end-user training as required.
    • Effectively works with customers, service desk and technical services personnel.
    • Builds positive relationships with customers.
    • Should be able to regularly lift and carry up to 25lbs.
    Typical Qualifications

    Education and Experience
    Associate degree in information technology or directly related field and two years of related technology support experience.

    OR

    An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

    Licensing/Certifications
    • Valid North Carolina Class C Driver's License, or ability to obtain within 60 days of hire, and a satisfactory driving record.
    • Specific technology-related certifications based upon assignment.
    Preferred Qualifications
    • Microsoft, A+, ITIL.
    Additional Information

    Knowledge of:
    • Standard practices, methods and materials of assigned work.
    • Technology and customer support practices and procedures.
    • Project management principles and practices.
    • Business math concepts.
    • Filing and record-keeping principles.
    • Occupational hazards and applicable safety principles and practices.
    • Uses and properties of supplies and equipment.
    • Applicable federal, state and local laws, codes, regulations (based on assignment).
    • Customer service principles.
    • Specialized equipment relevant to area of assignment.
    • Modern office technology.
    Skill In:
    • Assessing and evaluating technology performance and quality.
    • Responding to advanced technology support calls and issues.
    • Performing basic original research, compiling and assembling data.
    • Organizing tasks, meeting deadlines and prioritizing competing demands.
    • Providing direction to others in order to meet standards.
    • Providing attention to detail in assignments.
    • Proofreading and error correction.
    • Business math computations.
    • Organizing and maintaining records and files.
    • Maintaining and updating data and documentation.
    • Comprehending reference books and manuals.
    • Operating assigned tools and equipment.
    • Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
    • Providing customer service.
    • Utilizing a computer and relevant software applications.
    • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
    ADA and Other Requirements:
    Positions in this class typically require: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

    Medium Work:Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

    Working Conditions:
    Work is performed in both the field and in an indoor office environment with moderate exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); and moderate exposure to travel.

    Note:This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

    When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

    To find out about the City's benefits package, and other programs, please visit our Employee Benefits page:

    The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.

    01

    Please select your highest level of education completed.
    • Some high school
    • High school diploma (or GED)
    • Some college
    • Associate's degree
    • Bachelor's degree
    • Master's degree
    • PhD or other professional degree
    02

    How much relevant or comparable work experience do you have in this field?
    • None
    • Less than 1 year
    • 1 to less than 2 years
    • 2 to less than 3 years
    • 3 to less than 4 years
    • 4 to less than 5 years
    • 5 to less than 6 years
    • 6 to less than 7 years
    • 7 to less than 8 years
    • 8 to less than 9 years
    • 9 to less than 10 years
    • 10 years or more
    03

    Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?
    • Yes, I currently have a valid NC Driver's License.
    • I do not currently have a valid NC Driver's License, but I can obtain one within 60 days of hire.
    • No, I do not currently have a valid NC Driver's License and NO, I cannot obtain one within 60 days of hire.
    Required Question
  • Tierpoint

    Operations Specialist

    3 days ago

    Tierpoint Raleigh, United States

    TierPoint is seeking a skilled Operations Specialist to join our team. Ideal candidates will have at least 1 year of experience providing customer service in general receptionists/clerical duties. You must have the ability to work in a fast-paced and Operations Specialist, Operat ...

  • First Citizens Bancshares, Inc.

    Operations Specialist I

    1 week ago

    First Citizens Bancshares, Inc. Raleigh, United States

    This Operations Specialist position on the Equity Title Services team completes real estate title searches on 1-4 family dwellings. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. M Operations Specialist, Busine ...

  • First Citizens Bancshares, Inc.

    Operations Specialist I

    1 week ago

    First Citizens Bancshares, Inc. Raleigh, United States

    This Operations Specialist I position focuses on maintaining Business/ Commercial loans within the Business/ Commercial Loan Servicing team. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and po Operations Specialist, Busine ...

  • First Citizens Bancshares, Inc.

    Operations Specialist I

    1 week ago

    First Citizens Bancshares, Inc. Raleigh, United States

    This Operations Specialist I position on the Loan Doc Review team reviews loan documentation for accuracy for both Commercial and Consumer loans. Maintains Service Level Agreements for both Commercial and Consumer Loans. Handles verbal and written co Operations Specialist, Busine ...

  • City of Raleigh North Carolina

    Enterprise IT Operations Specialist

    2 weeks ago

    City of Raleigh North Carolina Raleigh, United States

    The City of Raleigh is seeking an Enterprise IT Operations Specialist providing remote and desk-side support for end-user computing devices, peripherals, applications, mobile devices, telephones, and audio-visual equipment throughout the City. This p IT, Operations Specialist, Op ...

  • City of Raleigh North Carolina

    Park Operations Specialist

    10 hours ago

    City of Raleigh North Carolina Raleigh, United States

    The City of Raleigh Parks, Recreation and Cultural Resources Department (PRCR) mission is "Together we connect and enrich our community through exceptional experiences."The PRCR Department plays a leading role in the quality of life and character of Operations Specialist, Operati ...

  • First Citizens Bank

    Operations Specialist I

    6 days ago

    First Citizens Bank Raleigh, United States

    Overview: · This Operations Specialist I position is specific to Collateral Release. Duties include processing paid out loans and collateral release for real estate, titles, UCCs, possessory, etc. for all loan types, including commercial, retail, and HELOCs. Facilitates processe ...

  • BrightSpring Health Services

    operational support specialist

    6 days ago

    BrightSpring Health Services Raleigh, United States

    · OPERATIONAL SUPPORT SPECIALIST · Job Locations · US-NC-ASHEVILLE | US-NC-CHARLOTTE | US-NC-CONOVER | US-NC-WINSTON SALEM | US-NC-RALEIGH | US-NC-GREENSBORO | US-NC-DURHAM · ID · Line of Business · ResCare Community Living · Position Type · Full-Time · Our Company · ResCare ...

  • City of Raleigh, NC

    Park Operations Specialist

    10 hours ago

    City of Raleigh, NC Raleigh, United States

    Salary: $15.00 HourlyLocation : Raleigh, NCJob Type: Part-TimeJob Number: Department: PRCR- Parks-Natural ResourcesOpening Date: 05/17/2024Closing Date: ContinuousJob DescriptionThe City of Raleigh Parks, Recreation and Cultural Resources Department (PRCR) mission is "Together we ...

  • First Citizens Bank

    Operations Specialist I

    1 week ago

    First Citizens Bank Raleigh, United States

    OverviewThis Operations Specialist I position on the Loan Doc Review team reviews loan documentation for accuracy for both Commercial and Consumer loans. Maintains Service Level Agreements for both Commercial and Consumer Loans. Handles verbal and written communication with inter ...

  • SilverTech

    Apprentice for specialist in pool operations

    1 week ago

    SilverTech White Oak, United States

    Trainee for Specialist in White Oak Baths (m/f/d) · for the Sports, Fun and Adventure Pool Triamare · The training is divided into three areas: · Practical training: This takes place at the Sports, Fun and Adventure Pool Triamare · Theoretical training: Block school at the Sta ...

  • Splunk

    Sr. Specialist, Marketing Operations

    2 weeks ago

    Splunk Raleigh, United States

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out ...

  • Raleigh Orthopaedic Clinic

    Front Office Operations Specialist

    1 week ago

    Raleigh Orthopaedic Clinic Raleigh, United States

    Front Office Specialist - Full-Time Position - Garner and Knightdale Office Location. · The Front Office Specialist performs routine clerical duties associated with registration and exiting of patients; maintains positive relationships with patients, family members and other visi ...

  • Raleigh Orthopaedic Clinic

    Front Office Operations Specialist

    2 days ago

    Raleigh Orthopaedic Clinic Raleigh, United States

    *Front Office Specialist - Full-Time Position - Raleigh, Knightdale, North Raleigh Office Locations.* · The Front Office Specialist performs routine clerical duties associated with registration and exiting of patients; maintains positive relationships with patients, family member ...

  • Raleigh Orthopaedic Clinic

    Front Office Operations Specialist

    2 days ago

    Raleigh Orthopaedic Clinic Raleigh, NC, United States

    *Front Office Specialist - Full-Time Position - Raleigh, Knightdale, North Raleigh Office Locations.* · The Front Office Specialist performs routine clerical duties associated with registration and exiting of patients; maintains positive relationships with patients, family member ...

  • Pike Corporation

    Operations Support Specialist I

    6 days ago

    Pike Corporation Raleigh, United States

    **Primary Location** · : North Carolina-Raleigh ? Perform other duties as assigned by management. To perform this job successfully, an individual must be able to perform each essential dut y satisfactorily. The requirements listed below are representative of the knowledge, skill ...

  • Relay

    Customer Success Operations Specialist

    1 week ago

    Relay Raleigh, United States Full time

    Relay, a Raleigh-based tech startup, is poised to revolutionize communication by empowering frontline workers. Our mission is both meaningful and ambitious. We recognize that frontline workers are the backbone of our economy, and we are committed to creating a device and cloud pl ...

  • INSPYR Solutions

    SAP Ariba MM Operations Specialist

    1 week ago

    INSPYR Solutions Irvine, United States

    Title: SAP Ariba MM Operations Specialist · Location: Irvine, CA or San Francisco, CA · Duration: 4 months + extensions · Compensation: $55/hr - $63/hr · Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. · Job Description: · We are seeking a highly motiv ...

  • City of Raleigh, NC

    Park Operations Specialist Lake Wheeler

    1 week ago

    City of Raleigh, NC Raleigh, United States

    Salary: $15.00 HourlyLocation : Raleigh, NCJob Type: Part-TimeJob Number: Department: PRCR - ResourcesOpening Date: 12/01/2023Closing Date: 5/11/2024 11:59 PM EasternJob Description Join our Lake Team at a premier outdoor park. Lake Wheeler Park has 650 acres of waterway with a v ...

  • Stellar Innovations

    Training as a specialist warehouse operator/warehouse logistics specialist

    1 week ago

    Stellar Innovations Chapel Hill, United States

    Are you interested in diving into the dynamic world of logistics at Europe's largest shoe retailer? Experience first-hand the processes in distribution logistics, from receiving goods to delivering them to our stores through our in-house fleet. We also deal with exciting topics s ...