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    Senior Solutions Architect - Tampa, United States - Trigenx

    Trigenx
    Trigenx Tampa, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Hybrid/Remote Position

    Responsibilities

    • Guide strategic customers on a variety of impactful technical projects, including developing incident workflow architecture diagrams, best practice guides, and executing production grade go-lives
    • Guide strategic customers as they implement transformational AI Ops projects, including end-to-end design, build and deployment of thought leadership solutions
    • Work with Product, RnD, and Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.
    • Partner with Account Executives and Customer Success Managers on customer adoption and expansion opportunities
    • Contribute to the internal development of Resident Solutions Architect playbooks and role artifacts. We're looking for someone eager to share their knowledge and learnings with their teammates.

    Requirements

    • 5+ years experience with industry leading monitoring tools and/or Incident ITSM and Response platforms in a customer-facing post-sales, technical architecture or consulting role.
    • Experience with technical project delivery - managing scope and timelines.
    • Build skills in technical areas which support the deployment and integration our solutions to complete customer projects.
    • Comfortable writing code in either Python or Node JS. Familiarity with the AWS ecosystem is nice to have.
    • Experience working with strategic clients, mitigating project risk,and creating solutions to manage conflict..
    • Documentation and white-boarding skills to design complex architectures across multiple platforms and integrations.
    • Travel to customers % of the time.

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