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Lawrenceville

    Customer Service Associate II - Lawrenceville, United States - Gwinnett County (GA)

    Gwinnett County (GA)
    Gwinnett County (GA) Lawrenceville, United States

    3 weeks ago

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    Description
    Class Summary

    Job Description

    This class is responsible for providing Billing and Customer Service support.

    As a member of the Billing Unit, incumbents will work to ensure timely invoicing of 270,000 customer accounts of varied complexity.

    The incumbent will review invoices for accuracy, process bill corrections, generate reports, collect on past due balances, and collaborate with Field Operations and Customer Service to resolve account issues and bill disputes within pre-established DWR guidelines.

    The incumbent will interact with customers daily in responding to account inquiries and will conduct regular customer account maintenance.


    MINIMUM QUALIFICATIONS:

    • High School Diploma or GED;
    • Three years of customer service experience to include one year in an office setting; progressive Billing and Collections, Financial and Accounting experience preferred.
    • Valid Driver's License from state of residency
    • Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
    Grade B22(1)

    This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.

    For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

    Note:

    The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

    Additional Information

    Department of Water Resources


    Gwinnett County Department of Water Resources (DWR) is a publicly-owned utility committed to delivering superior services to a vibrantly connected community.

    The employees of the Department of Water Resources (DWR) represent our inclusive culture which advances our commitment to excellence in service, stewardship, integrity, and innovation.

    The Department and its staff are widely recognized for superior service in the maintenance and operation of almost 9, 000 miles of water, wastewater, and stormwater lines, as well as the operation of 2 water production facilities, 3 water reclamation facilities and over 200 pump stations.

    The Department of Water Resources takes pride in stewardship of the environmental resources entrusted to us and pledges to be responsible as we manage water as a limited, but renewable resource.

    For more information about this department, please click here.

    About Gwinnett County

    Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.


    The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.

    Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

    The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure.

    To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors.

    The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation.

    Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.


    In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials.

    These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

    Vision

    Gwinnett is the preferred community where everyone thrives

    Mission

    Gwinnett proudly supports our vibrantly connected community by delivering superior services.

    Values

    Integrity:
    We believe in being honest, building trust, and having strong moral principles.

    Accountability:
    We believe in stewardship, transparency, and sustainability.

    Equity:
    We believe in fairness and respect for all.

    Inclusivity:
    We believe in engaging, embracing, and unifying our communities.

    Innovation:
    We believe in continual adaptation of technology, process, and experience.

    Hiring Process

    Gwinnett County is an Equal Opportunity Employer.

    For more information regarding our hiring process, please click the links below:


    • Hiring Process
    • FAQs
    Gwinnett County is committed to creating a diverse workforce.

    As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

    For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at or email
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