Patient Services Associate - Atlanta, United States - Thomas Eye Group

Description

Job DetailsLevelEntryJob LocationCBO

• Atlanta, GAPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageHybrid PositionJob CategoryAdmin
• ClericalDescriptionResponsible for interacting professionally and efficiently with all callers, patients and associates.

Must have desire to provide customer service and achieve the goals and objectives established by the Thomas Eye Group.

Will greet and welcome callers in an eloquent telephone manner that may lead to scheduling / coordinating appointments accurately and efficiently.

Consistently answers general questions about the clinic's policies, procedures, and services. Must display kindness and a caring attitude to ensure that the caller's experience is positive. Consistently enters data in the EMR system and record detailed information in patient's files using MS Word and Excel. Communication must be professional and effective when speaking with patients, insurance providers, medical providers, physicians, and staff. Maintains the work area in a neat and organized manner.

Qualificationsnowledge of Medicare, Medicaid, commercial insurance carriers, managed care, and EMR systemsAble to successfully communicate with physicians, management and other staff as required to execute job dutiesBe dependable, a self-starter, and work with some level of independence to achieve resultsAbility to work efficiently, independently, organized and in a team environmentAbility to give and receive constructive criticism to improve skills and understanding of tasksAbility to function well in a team environment, maintain good communication with co-workers and supervisorsMust understand TEG mission and objectives and the importance of attitude, attendance, accuracy, appearance, aptitude and adaptability in achieving objectivesKnowledge of MS Word, Excel and InternetProvides a caller with first call resolutionListens, build rapport and display empathy, and courtesy with caller/patientsSystematically and thoroughly researches, and effectively communicates all options and resources for callersResponsible for balancing patient needs with high call volumeRecords patient's complete demographic and insurance information, and enters into EMR system with accuracyWilling and able to take initiative to identify problems and suggest ways of correctionBe able to understand the doctors' schedules and special testing for each TEG locationGathers information and using relevant resources (telephone, computer applications, and resource books)Data entry must be completed in a timely fashion with accuracyWorks with Call Center Supervisor to ensure doctors' schedules are reviewed daily for open appointments and accuracy for the listed procedure and patient information.

Send To Do's to all locations for insurance/billing, questions for the nurse, glasses, prescription refills and any requests from patientsMust be able to multi task without losing composure or becoming frustratedMust maintain busy call productivity rate of 55% or above during first 90 days and increase to 65% next ninety days, then average a busy call rate of productivity of 85% or above for consistency averaging a minimum of 2.

5 minutes per callMust have pleasant telephone voice/excellent interpersonal skills and maintain a Quality Score of 85 or aboveAttend training meetings, associate meetings, and organizational committee meetings as requestedFollows and ensures implementation of TEG policies and proceduresPerforms other duties as assigned