Jobs
>
New York City

    Enterprise Accounts Support Representative - New York, United States - B&H

    B&H
    B&H New York, United States

    1 week ago

    Default job background
    Description

    The Enterprise Accounts Support Representative is a key position responsible for ensuring that our enterprise customers in the Corporate, Education, and Government sectors are experiencing B&H's exemplary level of care and satisfaction.

    Associates develop, maintain and grow customer relationships by ensuring that every interaction a customer has with us is a successful and positive experience.

    Responsibilities include creating and managing quotes, orders, returns, and inquiries via multiple methods of communication. Owning the issue and ensuring a complete and timely resolution are the most important success factors for this role.

    Essential Responsibilities:

  • Receives, prioritizes, and responds to in-bound customer inquiries within expected time frames and takes an ownership view of outstanding requests.
  • Thoroughly reviews customer inquiries and ensures that the responses are comprehensive and provide effective solutions.
  • Ensures that all work is done with a high degree of attention to detail and thoroughness including completely reviewing customer documentation for proper billing information, shipping methods, payment methods, email address, phone numbers, etc.
  • Processes customer Quote/bid requests and Purchase Orders into the ordering system along with any changes or cancellation requests.
  • Responds to customer inquiries such as stock check, order status check, price check, claims, returns etc. within defined time frames.
  • Proactively follows up with customers regarding outstanding orders both pre and post-sale as assigned.
  • Communicates with our customers in a professional and courteous manner.
  • Actively builds relationships with customers and demonstrates by actions that the customer can count on us.
  • Resolves issues requiring collaboration with other departments by clearly communicating with other departments and managing outcomes.
  • Uses good judgment to escalate customer issues or communications as appropriate.
  • Makes issue resolution decisions independently within prescribed guidelines.
  • Understands Customer Service processes.
  • Has a basic understanding of order fulfillment and physical distribution network principles (i.e., truck shipment vs parcel shipments, overnight vs ground, international shipping methods and customs/duties, etc.)

    • Additional Responsibilities:

  • Provides support for process improvement, cost reduction, & service improvement initiatives
  • Assists team members as needed
  • Assists other teams as needed
  • Participates in and contributes to departmental initiatives and community activities.
  • Other responsibilities as assigned by manager.

    • Specific Knowledge, Skills and Abilities:

  • Highly responsible. Able to take ownership of an issue and see it through resolution.
  • Ability to prioritize different tasks/responsibilities with a fast-paced/ high volume workload
  • Works well in a team and collaborative environment
  • Exceptional communication skills — both oral and written
  • Is courteous and professional in all interactions
  • Detail-oriented and critical thinker
  • Basic understanding of B&H products and how to perform research in assisting customer choices to support order entry/management.
  • Knowledge of Microsoft Office and general office productivity tools.
  • Open and able to learn new technologies and systems and can adapt to change

    • Preferred Education, Experience and Licenses:

  • 1 year in a customer facing role or 2 years in an office setting preferred.
  • College education preferred.

    • We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

  • Fabuwood Cabinetry Corp

    Dealer Support Representative

    2 days ago

    Fabuwood Cabinetry Corp Newark, United States

    Fabuwood is looking for a customer service oriented representative for our Dealer Support Department. A Dealer Support representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy ...

  • B&H Photo

    Enterprise Accounts Support Representative

    1 week ago

    B&H Photo New York, United States

    At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for it ...

  • Mid-Hudson Cablevision

    Internet Support Representative

    2 weeks ago

    Mid-Hudson Cablevision Hudson, United States

    Mid-Hudson Cablevision is looking for an Internet Service Representative to join its Tech Support Call Center team. We offer a friendly, comfortable business environment. This position is located in our Hudson, NY location and is a full-time 40 hour per week position. Must be ava ...

  • VIllageCare of New York

    Member Service Support Unit Representative

    3 days ago

    VIllageCare of New York New York, United States

    **Member Service Unit Representative** · VillageCareMAX · 112 Charles Street, New York, NY 10014 · COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE · **Essential Job Functions**: · - Facilitates communication between members, subcontractors, providers and Care ...

  • AC New York Inc

    Customer Support Representative

    1 week ago

    AC New York Inc Long Island-Queens, United States

    Our rapidly growing firm is seeking a professional, profoundly ambitious, and driven Customer Support Representative to be a part of our team as we build and develop our market share in the NYC area. If you're looking to ignite your career with a company that develops its manager ...

  • Epay World LLC

    Technical Support Representative

    14 hours ago

    Epay World LLC Brooklyn, United States

    Epay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Technical Support ...

  • Metropolitan Transportation Authority

    Computer Support Analyst Level 3 Tcu Represented

    2 weeks ago

    Metropolitan Transportation Authority New York, United States

    **Description** · **Job Title**: Computer Support Analyst Level 3 (TCU Represented) · **Deadline**: Open Until Filled · **Salary**:Level 3: Step 1: $69,092 Step 7: $98,703 · **Dept./Div**: MTA IT/ Office of IT Infrastructure & Operations · **Agency**: MTA Headquarters · **Locatio ...

  • Avidex Industries LLC

    Onsite Support Representative

    1 day ago

    Avidex Industries LLC Bronx, United States

    **Summary**: · The Onsite Support Representative works in coordination with their manager, and customer site supervisors to sell television services to and collect service fees from hospital patients. They also provide customer support to patients who are renting television servi ...

  • Accu Reference Medical Lab

    Sales Support Representative

    2 weeks ago

    Accu Reference Medical Lab Linden, United States

    **Present shift: Tuesday to Saturday 8am-5:30pm** · **Responsibilities**: · - Maintaining a positive and professional attitude · - Prioritizing and responding promptly to clients or sales team inquiries · - Ensure client satisfaction and provide professional support · - Communica ...

  • LMG Connections

    Client Support Representative

    1 week ago

    LMG Connections White Plains, United States Full time

    **LMG Connections** is a well-renowned customer acquisition, customer support, and business development service provider across the Connecticut area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sale ...

  • Embrace Management

    Customer Support Representative

    1 week ago

    Embrace Management New York, United States

    What does a Customer Support Representative do? · A Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · The best Customer Support Repr ...

  • Ascension Management, Inc.

    Customer Support Representative

    2 weeks ago

    Ascension Management, Inc. New York, United States

    Customer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions · Do you want to be a manager but dont have the experience? In this position, you can also get involved with ...

  • Liberty Management

    Customer Support Representative

    2 days ago

    Liberty Management New York, United States

    In response to our clients' continued growth and the ever-expanding need for access to telecommunication and internet devices. We are looking for a Customer Support Representative to serve the Manhattan area. The main objective of the Customer Support Representative is to speak w ...

  • Porter Group

    Sales Support Representative

    1 week ago

    Porter Group New York, United States

    Industry | Services - Marketing · Location | Manhattan, NY · Salary | $50,000 · First Year Potential | $55,000 · Benefits | Health, Dental, Optical · Reference | 012785 · Job Summary · Unique marketing organization seeks a Sales Support Representative to work out of their Manhatt ...

  • Knipper Health

    patient support representative

    1 week ago

    Knipper Health , KY, United States

    Overview · The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. · Responsibilities · * Support inbound and outbound phone lines for the pharmacy · * Answer calls, emails ...

  • Embrace Management

    Customer Support Representative

    1 week ago

    Embrace Management New York, United States

    What does a Customer Support Representative do? · A Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · The best Customer Support Repr ...

  • Zola

    Customer Support Representative

    2 weeks ago

    Zola New York, United States

    **Customer Support Representative** · at Zola New York Zola is looking for upbeat, organized, and empathetic individuals to join our team as a **Customer Support Representative**. As an agent, you will help newly engaged and recently married couples navigate their wedding planni ...

  • Stellar Services

    Customer Support Representative

    2 days ago

    Stellar Services New York, United States

    **Customer Support Representative** · at Stellar Health New York City / Remote Friendly Its an exciting time to join the business: we have a proven product and operating model and are well funded. Our covers a wide range of experience and skills - having built multiple best-in-c ...

  • free-classifieds-usa

    customer support representative

    2 weeks ago

    free-classifieds-usa New York, United States

    ****CUSTOMER SUPPORT REPRESENTATIVE**** · Price: Dollar US$ · Published date: February 12, :37 · Modified date: February 14, 2020 · + New York City, New York, United States · Advertisement · At HOXTON, exceptional customer service is at the heart of our success. As a Custom ...

  • D&W Diesel

    Customer Support Representative

    2 weeks ago

    D&W Diesel New York, United States

    Customer Support Representative · Job Type Full-time Description D&W is currently looking to add a **Customer Support Representative** to our team in our Corporate location in Auburn, NY. · Responsibilities: · Handle inbound customer calls · Work to establish professional bus ...