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    Associate Client Support Rep - Newark, United States - Broadridge

    Broadridge
    Broadridge Newark, United States

    3 weeks ago

    Default job background
    Description
    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

    Broadridge is growing We are actively seeking a remote, Client Services Representative to join our dynamic team.

    In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide.

    In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as:
    websites, domain names, sponsored ads, digital advertising, and social media support.

    Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you

    The work hours will be 10 AM - 7 PM (CT). This is a remote role where you will work off-site with occasional office hours.


    Responsibilities:
    Call Handling

    Inbound calls – High call volume calls per day)
    Outbound calls – Product support and customer education
    Log call notes in Salesforce and JIRA
    Accurately process inbound and outbound email communications

    Customer Relationship Management

    Maintain client relationships focused on customer satisfaction and retention
    Maintain and track communication with clients
    Facilitate information flow to all relevant parties

    Customer Education

    Ongoing product support
    Editor/tool knowledge base and support
    Guide customers through Corporate Client Intranets, policies and procedures

    Troubleshooting/Case Management

    Researching previous and current account activity to resolve issues or answer questions
    Entering issues for Development to further investigate
    Close case and follow up with customer on resolution


    Requirements :
    Bachelor's degree or equivalent experience preferred
    A minimum of two years of customer service experience
    Attention to detail under tight deadlines
    Strong written and verbal communication skills
    Ability to cover shifts that range from 7 AM - 7 PM CT. Primary shift is 10-7 CT.
    Digital marketing experience, including websites, domain names, SEO and SEM strategies a plus

    Salary range $17.00- $18.00 per hour.


    Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.


    Broadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.

    Our Connected Workplace is grounded in the concept of FACS:
    Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.

    FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.


    We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.

    We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

    Disability Assistance


    We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best.

    Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.


    US applicants:
    Click here to view the "EEO is the Law" poster.

    If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability.

    You may request a reasonable accommodation(s) by calling or by sending an email to

    #J-18808-Ljbffr
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