Jobs
>
Newark

    Associate Client Support Rep - Newark, United States - Broadridge

    Broadridge
    Broadridge Newark, United States

    3 weeks ago

    Default job background
    Description
    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

    Broadridge is growing We are actively seeking a remote, Client Services Representative to join our dynamic team.

    In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide.

    In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as:
    websites, domain names, sponsored ads, digital advertising, and social media support.

    Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you

    The work hours will be 10 AM - 7 PM (CT). This is a remote role where you will work off-site with occasional office hours.


    Responsibilities:
    Call Handling

    Inbound calls – High call volume calls per day)
    Outbound calls – Product support and customer education
    Log call notes in Salesforce and JIRA
    Accurately process inbound and outbound email communications

    Customer Relationship Management

    Maintain client relationships focused on customer satisfaction and retention
    Maintain and track communication with clients
    Facilitate information flow to all relevant parties

    Customer Education

    Ongoing product support
    Editor/tool knowledge base and support
    Guide customers through Corporate Client Intranets, policies and procedures

    Troubleshooting/Case Management

    Researching previous and current account activity to resolve issues or answer questions
    Entering issues for Development to further investigate
    Close case and follow up with customer on resolution


    Requirements :
    Bachelor's degree or equivalent experience preferred
    A minimum of two years of customer service experience
    Attention to detail under tight deadlines
    Strong written and verbal communication skills
    Ability to cover shifts that range from 7 AM - 7 PM CT. Primary shift is 10-7 CT.
    Digital marketing experience, including websites, domain names, SEO and SEM strategies a plus

    Salary range $17.00- $18.00 per hour.


    Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.


    Broadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.

    Our Connected Workplace is grounded in the concept of FACS:
    Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.

    FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.


    We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.

    We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

    Disability Assistance


    We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best.

    Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.


    US applicants:
    Click here to view the "EEO is the Law" poster.

    If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability.

    You may request a reasonable accommodation(s) by calling or by sending an email to

    #J-18808-Ljbffr
  • HNTB

    Technology Support Rep I

    1 week ago

    HNTB New York, United States Full time

    What We're Looking For · At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. W ...

  • Uniguest

    Onsite Support Rep

    2 weeks ago

    Uniguest New York, United States

    Job Description · Job DescriptionPosition Summary · Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a Part-Time Onsite Support Representative. In this position, you will help support the maintenance of our technical solutions deployed i ...

  • HNTB

    Technology Support Rep I

    1 week ago

    HNTB New York, United States

    What We're Looking For · At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. Wi ...

  • General Dynamics Mission Systems

    Principal Field Support Rep

    1 week ago

    General Dynamics Mission Systems Florham Park, NJ, United States

    Minimum of 25 weeks of military technical training school, along with an additional thirteen years of related experience is required. OR, Two years of directly related non-military technical trade school or the equivalent experience, along with an additional thirteen years of rel ...

  • United Surgical Partners

    Customer Support Rep BiLingual in Spanish

    2 days ago

    United Surgical Partners New York, United States

    NYU GROSSMAN SCHOOL OF MEDICINE is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An ...

  • Georgia IT Inc

    Field Technical Support Rep-New York

    1 week ago

    Georgia IT Inc New York, United States

    Field Technical Support Rep · Location: 235 East 42nd St. New York, NY 10017 · Duration: Contract · Rate: DOE · Manages the onsite delivering of software services, installation and configuration for customer environments. The job solves various business systems, networking an ...

  • LabCorp

    Customer Support Service Rep.- STAT Team

    2 days ago

    LabCorp New York, United States

    LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Sup ...

  • Demant

    Sales Support Rep

    1 week ago

    Demant Somerset, United States

    Overview · The Sales Support Representative's job responsibility is to assist with tasks related to the Oticon internal and external sales team. This individual will be responsible for administrative tasks for the Sales organization. · Duties also include order entry, customer co ...

  • Aditi Consulting

    Human Resources Supports Rep

    1 week ago

    Aditi Consulting York, PA, United States

    Summary: · Supporting HR functions within the York, PA production facility. · Typical task breakdown: · This role will support time and attendance in Workday - assisting work directors with time keeping for production workers, new hire orientation, manage HR inbox, support HR off ...

  • ADT

    Technical Support Rep I

    3 weeks ago

    ADT Newark, United States

    **_Company Overview:_** · **_ Position Summary:_** · This position is responsible for the following responsibilities but not limited toproviding technical assistance and remote programming support to field technicians, installers and clients in our 24/7/365 support center. Suppor ...

  • General Dynamics Mission Systems, Inc

    Principal Field Support Rep

    4 weeks ago

    General Dynamics Mission Systems, Inc Florham Park, NJ, United States

    Basic Qualifications : Minimum of 25 weeks of military technical training school, along with an additional thirteen years of related experience is required. · OR, · Two years of directly related non-military technical trade school or the equivalent experience, along with an ad ...

  • AppleOne

    Import Ocean and Air Customer Support Rep

    4 days ago

    AppleOne Manhasset, United States

    Job Description · Job DescriptionJob Opportunity: Import Ocean and Air Customer Support Representative · Location: Manhasset, NY 11030 · Type: Full-time, Direct Hire · Salary: $60,000 - $70,000 per year · Responsibilities: · -Facilitate the efficient processing of import document ...

  • Fidelity Information Services

    Client Services Product Support Rep Loans

    3 weeks ago

    Fidelity Information Services New York, United States

    JOB DESCRIPTION · Position Type : · Full time · Type Of Hire : · Experienced (relevant combo of work and education) · Education Desired : · Bachelor of Commerce/Business · Travel Percentage : · 0% · Job Description · What you will be doing · You will be responsible for making our ...

  • WebMD

    Sr. Marketing Specialist

    1 day ago

    WebMD Newark, United States

    · Position at WebMD · Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn ...

  • Hertrich Family of Automobile Dealers

    Automotive Accounting Clerk

    2 days ago

    Hertrich Family of Automobile Dealers Newark, United States

    Automotive Accounting Clerk / · Automotive Accounting / Accounts Payable / Customer Service · Hertrich Family of Automobile Dealerships is seeking energetic and motivated full time Automotive Accounting Clerk to join our Administrative Team. · * Are you looking for spectacular gr ...

  • Catholic Charities of the Archdiocese of Newark

    Financial Representative

    1 day ago

    Catholic Charities of the Archdiocese of Newark Newark, United States

    Catholic Charities of the Archdiocese of Newark is currently seeking a Full Time Financial Representative for its Patients Account program located in Newark, New Jersey. · JOB DESCRIPTION: · The Financial Rep is responsible for maintaining all patient data into the respective s ...

  • Rep-Lite

    Clinical Specialist

    1 week ago

    Rep-Lite Newark, United States

    Calling all registered nurses with expertise in the operating room and / or urology: this opportunity is tailored for you. Apply now · Clinical Specialist - Urological Medical Device Sales · About Us: We are a leading innovator in urological medical devices, dedicated to enhanci ...

  • Local Infusion

    Territory Sales Manager

    5 days ago

    Local Infusion Newark, United States

    We are Local Infusion. · Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. We have locations in New Hampshire and Maine, with more on the way. Our focus on patien ...

  • SPX

    Regional Sales Manager

    5 days ago

    SPX Newark, United States

    Regional Sales Manager · Location: · Delaware (DE), US · New Jersey (NJ), US · Maryland (MD), US · Pennsylvania (PA), US · Building the people that build the world. · With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that ena ...

  • Behr Process Corporation

    Pro Sales Associate

    4 weeks ago

    Behr Process Corporation Newark, United States

    To thrive as a Pro Paint Specialist, you must be approachable, organized, and genuinely interested in helping our customers. Some basic computer skills are necessary to use our customer management software. An outgoing personality with a positive attitude will help you start up c ...