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New York City

    Client Services Product Support Rep Loans - New York, United States - Fidelity Information Services

    Fidelity Information Services
    Fidelity Information Services New York, United States

    3 weeks ago

    Default job background
    Description

    JOB DESCRIPTION

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor of Commerce/Business

    Travel Percentage :

    0%

    Job Description

    What you will be doing

    You will be responsible for making our clients love the support they receive from FIS. Through frequent/continual interaction with our clients, the Client Care Support Rep plays a critical role in how our clients view FIS Client Care and FIS overall.

    Work with FIS clients and employees in supporting the IBS core software as it relates to Loan functionality, including: Mortgage, Installment, Commercial Loans, and Lines of Credit.

    Must be able to creatively solve problems; brainstorm possible solutions, create test scenarios, and communicate the best option(s) to the client.

    When working with clients, you will aim to fully understand the business issue / objective - What are they trying to accomplish? Is there a better way?

    Takes full ownership and responsibility for every call and client interaction.

    What you bring

    Knowledge of financial services industry

    Previous 2+ years experience with Loans functions

    Excellent client service skills that build high levels of client satisfaction

    Is resourceful and proactive in gathering information and sharing ideas

    General knowledge of Loan processing and Lending

    Added bonus if you have

    Any specific loan servicing including:

    Mortgage lending including fixed and variable rate loans

    Commercial lending

    Installment lending

    Revolving Credit lending

    Modifications processing

    Participations

    Line of credit processing

    Escrow processingFannie Mae and Freddie Mac Servicing

    Payment Processing Servicing

    Loan Backoffice functions - New Loan boarding, Payment processing, Payment schedule modifications

    Credit Bureau Reporting

    What we offer you

    Attractive benefits including private medical cover, dental cover, and travel insurance

    A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

    A broad range of professional education and personal development possibilities - FIS is your final career step

    A work environment built on collaboration, flexibility, and respect

    .

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    pridepass



    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: self

    For positions located in the US, the conditions below apply.

    If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

    ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Minimum Salary: Maximum Salary: Salary Unit: Yearly

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