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    IT Process Specialist I - Houston, United States - Houston Methodist

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    Full time
    Description

    At Houston Methodist, the IT Process Specialist I position is an entry level position and is one of learning. This position is responsible for applying principles and standards of quality and cost disciplines in support of small to medium scale and complexity projects and operational initiatives under guidance of management. With oversight from department management, the IT Process Specialist I position ensures that goals and objectives are accomplished within prescribed time frame and requirements with quality and integrity. This position ensures all documents generated during these activities follows process management best practices and are properly stored. The focus and assignments of the Process Specialist I position are support of testing processes on projects, including test planning that are established and repeatable year over year.

    PEOPLE ESSENTIAL FUNCTIONS
    • Under guidance of management, ensures process activities outcomes match agreed upon customer expectations.
    • Effectively communicates process information to stakeholders through agreed upon channels and timelines.
    • Facilitates process-related meetings and gains consensus on outcomes and goals.
    SERVICE ESSENTIAL FUNCTIONS
    • Under guidance of management plans, organizes and executes process-related activities on projects and operational initiatives.
    • Assists with defining quality management and/or cost management plans to support projects and operational activities.
    • Reports and addresses issues as they arise identifying and implementing alternative solutions or escalating to the operations or project manager, when appropriate.
    • Serves as liaison with project team members on issues related to process activities.
    QUALITY/SAFETY ESSENTIAL FUNCTIONS
    • Under guidance of management, establishes the project quality and/or cost control plan(s).
    • Adheres to standards and procedures for testing and/or cost control defined by the Portfolio & Process Management Office.
    • Maintains the process site, update process documentation.
    FINANCE ESSENTIAL FUNCTIONS
    • Assists Project Manager with estimating project cost and defining project benefits associated with quality management.
    • Coaches Project Managers on project cost control fundamentals.
    • Validates consultants (contract labor) quality management deliverables.
    GROWTH/INNOVATION ESSENTIAL FUNCTIONS
    • Proposes opportunities to improve the Portfolio & Process Management Office and participates in improvement initiatives.
    • Proactively manages own professional development and completes My Development Plan (MDP).
    This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
    EDUCATION
    • Bachelor's degree in Computer Science, Business Administration, or related discipline with an information technology focus or four years of experience in IT process activities in support of small to medium scale and complexity projects in lieu of degree
    WORK EXPERIENCE
    • None

    LICENSES AND CERTIFICATIONS - REQUIRED
    • N/A
    KNOWLEDGE, SKILLS, AND ABILITIES
    • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
    • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
    • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
    • Knowledge of how process activities are integrated to IT operations and the project life cycle
    • Knowledge of project management tools, methodologies and IT services management
    • Ability to generate and control documentation
    • Ability to interface with internal department and staff, physicians, vendors, and experts
    • Good verbal and written communication skills
    • Strong teamwork and interpersonal skills
    • Solid knowledge in Microsoft Office products

    SUPPLEMENTAL REQUIREMENTS

    WORK ATTIRE

    • Uniform No
    • Scrubs No
    • Business professional Yes
    • Other (department approved) No

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

    • On Call* No

    TRAVEL**
    **Travel specifications may vary by department**

    • May require travel within the Houston Metropolitan area Yes
    • May require travel outside Houston Metropolitan area Yes

    Company Profile:

    Houston Methodist is one of the nation's leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

    Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

    Equal Employment Opportunity

    Houston Methodist is an Equal Opportunity Employer.

    Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.



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