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    Technical Support Internship - Chicago, United States - After School Matters

    After School Matters
    After School Matters Chicago, United States

    3 weeks ago

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    InternshipSHIP
    Description

    After School Matters is a Chicago-based nonprofit organization that annually offers after-school and summer programs to nearly 19,000 Chicago high school teens to explore and develop their talents while gaining critical skills that will set them up for success in college and beyond.

    Thirty years later, now known as After School Matters, our program has engaged more than 400,000 Chicago teens and is the nation's largest and most successful provider of after-school and summer programs for high school teens. No other organization offers programs to high school students at the scale and quality that we do.

    We offer paid apprenticeships led by professionals in the fields of arts, communications and leadership, sports, and STEM (Science, Technology, Engineering, and Math). Our nationally respected youth development model has been replicated in cities across the country and earned us the City Livability Award from the U.S. Conference of Mayors.

    Programs take place at community locations throughout the city, including three ASM buildings: downtown at Gallery 37 Center for the Arts, the Michael and Karyn Lutz Center in Belmont Cragin, and the Pullman community at Gately Park.

    Currently, After School Matters' annual operating budget is approximately $35M and employs approximately 500 staff across the organization.

    For more information, visit

    Summary of Position:

    This position will support the Program Operations Department with a wide range of projects related to Google Classroom and general technical support. This position is a good fit for someone who is detail-oriented and interested in learning about organizational systems and infrastructure.

    Major Duties and Responsibilities:

    • Answer teen and instructor emails and calls regarding Google Classroom and Google Meet set up
    • Answer teen and instructor emails and calls regarding Google Classroom and Google Meet technical issues
    • Answer teen and instructor emails and calls regarding non-Google related technical issues
    • Create spreadsheets via exports from After School Matters database
    • Create spreadsheets to import into Google Admin and After School Matters database
    • Answer teen and instructor emails and calls regarding teen application
    • Assist in account creation for online learning software
    • Complete manual data entry when required
    • Support team with administrative tasks (e.g. mail merges)
    • Assist and Program staff regarding Google Classroom set-up
    • Create Google Classrooms as needed
    • Add or remove teens and instructors from Google Classrooms
    • Other duties as assigned

    Supervisory Responsibilities:

    • None

    Physical Demands:

    The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must be able to sit for long periods of time.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this job, the employee is not exposed to weather conditions
    • The noise level in the work environment is usually moderate

    Knowledge, Skills, and Abilities:

    • Proficient knowledge of G Suite including Google Classroom and Google Meet
    • Detail-oriented, organized
    • Intermediate Microsoft Excel skills preferred
    • Analytical problem solver
    • Excellent interpersonal skills
    • Customer service oriented
    • Proficient with Microsoft Office applications
    • Ability to work independently and in a team
    • Excellent verbal and written skills
    • Intermediate Microsoft Excel skills preferred

    Qualifications:

    • Must be currently enrolled as a college student
    • Experience with technical support preferred
    • Work Schedule: May 28-August 2, preferred M-F 8:30am-12:30pm

    How to Apply:

    Submit a cover letter and resume at

    EEO:

    After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.

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