Technology Professional - Newark, United States - PSEG

Description

Requisition : 78079

PSEG Company: PSEG Services Corp.

Salary Range : $ 56,100 - $ 84,200

Incentive : PIP 5%

Work Location Category : Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position is a direct report to the Contact Center Solution Architect. Support Analyst is responsible for the operational support of the Contact Center solutions and the PSEG employees that utilize them. Wil utilize all internal application support tools, processes and best practices to ensure employee and organizational goals are achieved while providing secure and stable solutions.

Job Responsibilities

Responsibilities include:

•Overall Solution Health Monitoring to support Operational KPIs and/or metrics

•Troubleshooting technical issues, including coordination with vendor and internal resource to resolve

•Talking employee users through a series of actions to resolve their issue or request

•Execution ownership for Incident and Problem Management

•Development and maintenance of core documentation and solution artifacts

•Supporting the roll-out of new features and technologies

•Participation in change management and deployment support of solution updates

Job Specific Qualifications

Required Qualifications:

•Bachelor's degree in Information Technology, Computer Science, Engineering, Math or related technical field

•Level of experience required ranges from internship to 4 years of experience within the IT field or an industry with reliance on technical expertise

•Strong MS Office skills (i.e. Excel, Word, PowerPoint and Access)

•Self-starter with the demonstrated ability to learn new technical concepts quickly

•Detail oriented and demonstrated strong analytical and problem solving skills

•Good interpersonal skills and the ability to work effectively with clients, IT management and staff

•Ability to work in a 24x7 environment with callout availability required

•Please note PSEG does not offer visa sponsorship or relocation in connection with these positions

Desired Qualifications:

•Experience and/or knowledge with Contact Center Business Process and Concepts

•Experience and/or knowledge with NICE inContact Contact Center

•Utility and Regulatory Business Knowledge

Minimum Years of Experience

Education

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through ) by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings ) ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call or email

If you need to request a reasonable accommodation to perform the essential functions of the job, email . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

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Pay Transparency Nondiscrimination Provision

Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.