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    Desktop Support Engineer - Bethesda, United States - Insight Global

    Insight Global
    Insight Global Bethesda, United States

    3 weeks ago

    Insight Global background
    Human Resources
    Description

    An Insight Global client is seeking a Desktop Engineer with Windows and/or Mac (preferred) support experience. This position is hybrid in Bethesda, MD and is requiring one to be onsite 3x a week.

    Responsibilities

    • Identify, troubleshoot, and resolve hardware and software problems.
    • Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
    • Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
    • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
    • Work independently on day-to-day operations.
    • Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
    • Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
    • Support in-office walk-ups and remote assistance while providing quality customer service.
    • Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

    Required Qualifications

    • Able to be processed for a government clearance
    • Four (4) or more years' experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
    • Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
    • Must be able to lift 30 pounds.
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