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    Desktop Support - New York, United States - Momentum Resource Solutions

    Momentum Resource Solutions
    Momentum Resource Solutions New York, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Responsibilities:

    • Providing exceptional IT Services to employees
    • Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
    • Responding to support requests on a daily basis
    • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
    • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
    • Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.
    • Build and deploy new desktops and laptops
    • May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
    • Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff
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