- Provide accurate product information and serving as a knowledgeable resource for customer
- Meeting or exceeding monthly performance objective including call quality, attendance and punctuality, adherence and call handle time
- Assist manager with any reports and special assignments
- Document detailed information regarding service orders in our computer system
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately
- Technical troubleshooting and gathering information from customers to identify root cause of customer problems and/or dissatisfaction
- High school graduate or equivalent
- Keyboarding skills
- Strong attention to detail
- Positive, resilient, courteous, helpful, pleasant personality
- Excellent verbal, written and interpersonal communications skills required
- Good listener and problem solver
- Ability to work effectively in a team environment
- Medical, Dental & Vision
- Short Term Disability, LTD, Life Insurance
- 401k Benefits
- Onsite Massage Chair - Quarterly Massage Days
- Family oriented environment
- We have fun: Box seats and suite access giveaways to events at UBS
- Generous time off policy
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Customer Service Representative - Jericho, United States - LDI CONNECT
Description
Job Description
Job DescriptionRESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
BENEFITS & PERKS
LDI Connect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."
Company DescriptionAbout LDI ConnectWith over 20 years of experience, LDI Connect is a leading independent provider of office technology solutions. LDI Connect integrates the core capabilities of Print, Document Management, Managed IT, Cloud Services, Pro AV, and Security Solutions to create effective business strategies and solve client business challenges.
Company Description
About LDI Connect\rWith over 20 years of experience, LDI Connect is a leading independent provider of office technology solutions. LDI Connect integrates the core capabilities of Print, Document Management, Managed IT, Cloud Services, Pro AV, and Security Solutions to create effective business strategies and solve client business challenges.