- Call intake including the dispatching, follow-up, status updates, and resolution coordination of all service calls.
- Dispatching and scheduling technicians with the proper understanding of travel time required and approximate on-site time required by technicians to complete the task.
- Processing technician requests related to calls in a timely manner with verification to technician that request has been processed; including but not limited to call status updates, customer quotes, material ordering, and specific client requests.
- Updating and maintaining call status within 2 business days of scheduled service date passing, with event notes outlining relevant information that is accurate & correct.
- 1 year or more in call center, customer service, or another relevant environment that showcases computer use, customer oriented environment, and exceptional communication needs.
- Established experience with MS office products.
- Proven ability to prioritize tasks in a high volume environment.
- Proven ability to communicate with empathy to customers who expect a sense of urgency from a service provider.
- Ability to work on location for training, and hybrid after training, and meet the physical demands and working conditions listed below
- GED or High School Diploma
- Experience in a b2b service environment.
- Extensive experience with MS Excel.
- Proof of continued education:
- Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
- The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
-
Client Service
1 week ago
Lurie Besikof Lapidus & Company, LLP Minneapolis, United StatesLurie, LLP is seeking a Client Service & Project Coordinator with strong organizational, people, and process skills. This individual provides exceptional service to clients by understanding and anticipating the client's needs, providing clear and timely communication, and ensurin ...
-
Client Service
1 week ago
Lurie Minneapolis, United StatesLurie, LLP is seeking a Client Service & Project Coordinator with strong organizational, people, and process skills. This individual provides exceptional service to clients by understanding and anticipating the client's needs, providing clear and timely communication, and ensurin ...
-
Client Services
1 day ago
Paladin Technologies Minneapolis, United States Regular, Full timeThe Client Services & Dispatch Representative is responsible for managing the life of a client ticket for service or repair. The role encompasses a range of duties including project coordination to support the Client Services Department, customers, and colleagues. This individual ...
-
Client Service Associate
1 week ago
Insight Global Minneapolis, United StatesJob Description · Insight Global is seeking a Client Service Associate for one of its largest financial clients. In this role, you will be responsible for assisting Financial Advisors & Client Associates navigate through applications as questions and needs arise. You will be in c ...
-
Client Service Associate
5 days ago
Insight Global Minneapolis, United StatesInsight Global is seeking a Client Service Associate for one of its largest financial clients. In this role, you will be responsible for assisting Financial Advisors & Client Associates navigate through applications as questions and needs arise. You will be in charge of taking ca ...
-
Client Service Representative
6 days ago
VCA Animal Hospitals, Inc. Minneapolis, United StatesVCA Animal Care Hospital in Richfield, MN is growing and looking to for a Client Service Representative to join our team We are located in Richfield MN. Richfield is a small suburb of Southeast Minneapolis and is conveniently close to all major high Client Service, Representative ...
-
Client Service Specialist
3 days ago
ABDO Minneapolis, United StatesJob Description Job Description Salary:Do you value going above and beyond to achieve client satisfaction? Are you strong in attention to detail, communication, and follow through? Are you an experienced professional that enjoys serving governmental entities? Do you find satisfac ...
-
Client Service Representative
6 days ago
VCA Animal Hospitals Golden Valley, United StatesWe are seeking a Client Service Representative to join our team We are AHAA accredited and believe in providing the best possible care to our patients. Our tight knit community is a great place to call home. Our hospital is located near great restaurants and entertainment of down ...
-
Client Service Representative
1 week ago
Clark Insurance Golden Valley, United StatesCompany: · Marsh McLennan Agency · Description: · Our not-so-secret sauce. · Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliv ...
-
Client Service Representative
1 week ago
VCA Antech, Inc. Golden Valley, United StatesWe are seeking a Client Service Representative to join our team We are AHAA accredited and believe in providing the best possible care to our patients. Our tight knit community is a great place to call home. Our hospital is located near great restaurants and entertainment of down ...
-
Client Service Representative
3 days ago
Marsh & McLennan Companies Minneapolis, United StatesCompany: · Marsh McLennan Agency · Description: · Our not-so-secret sauce. · Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to de ...
-
Client Service Representative
5 days ago
Matrix Absence Management Bloomington, United StatesJob Responsibilities and Requirements · Assume overall responsibility for managing undedicated client accounts ranging from 2 to 99 lives. This role serves as the main contact for the client for ongoing service and is the customer's resource for consultative advice on contracts, ...
-
Client Service Associate
2 weeks ago
Insight Global Minneapolis, United StatesJob Description · Insight Global is seeking a Client Service Associate for one of its largest financial clients. In this role, you will be responsible for assisting Financial Advisors & Client Associates navigate through applications as questions and needs arise. You will be in c ...
-
Client Service Representative
1 week ago
New Hope Veterinary Hospital Minneapolis, United States· Client Service Representative - Part Time or Full Time · Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who enjoys helping both humans and animals alike. The primary responsibility of a CSR is to be efficient in all front des ...
-
Client Services Coordinator
2 weeks ago
CBRE Minneapolis, United StatesClient Services Coordinator · Job ID · 164032 · Posted · 23-Apr-2024 · Service line · Advisory Segment · Role type · Full-time · Areas of Interest · Sales Support · Location(s) · Bloomington - Minnesota - United States of America · Get ready for an exciting career wi ...
-
client services manager
1 week ago
Compass Group USA Minneapolis, United StatesCLIENT SERVICES MANAGER - MINNEAPOLIS, MNClick Here to Apply OnlineJob Description Canteen One Position Title: CLIENT SERVICES MANAGER - MINNEAPOLIS, MN $ $72000 /yearJoin our collaborative team, the Canteen One office is located in the trendy North Loop area of downtown Minneapo ...
-
Client Services Manager
1 week ago
DCM Services, LLC Minneapolis, United StatesWho are we? · DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativ ...
-
Client Servicing Representative
6 days ago
Carlson Capital Management Minneapolis, United StatesJob Description · Job DescriptionSalary: · At Carlson Capital Management (CCM), we deliver a fully integrated, client-centered wealth management experience that exemplifies superior care and upholds the industry's highest fiduciary standards. Our employee-owned firm offers custo ...
-
Client Services Manager
1 week ago
DCM Services Minneapolis, United StatesWho are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity ...
-
Client Services Coordinator
1 week ago
Mid-Minnesota Legal Aid Minneapolis, United StatesJob Description Job Description Mid-Minnesota Legal Assistance (MMLA) is seeking a full-time client services coordinator. This position will operate out of MMLAs Minneapolis office and provide support to client intake staff in all our regional offices. This position allows for a ...
Client Services - Minneapolis, United States - Paladin Technologies
Description
The Client Services & Dispatch Representative is responsible for managing the life of a client ticket for service or repair.
The role encompasses a range of duties including project coordination to support the Client Services Department, customers, and colleagues.This individual will be responsible for supporting actions such as dispatching technicians, ordering parts, communicating with stakeholders, and verification of work completed.
ROLE RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.
WORKING CONDITIONS:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
BENEFITS:
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling.
Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts.
Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.PAY:
$ /hr DOE
Company Info:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.
As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.
Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.
Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more.
We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you need accommodation for any part of the application process, please send an email or call to speak with Human Resources and let us know the nature of your request.
We thank you for your application, however only those selected for an interview will be contacted.Powered by JazzHR