- Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
- Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
- Provide online support, troubleshooting and handle escalations.
- Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.
- We value your well-being: From health care plans to retirement planning and wellness programs.
- We value your time:
- We value your development:
- We value your perspective:
- We value our community:
- 2-5 years customer service in a fast-paced environment.
- Ability to multi-task and handle high volume work load.
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Client Service Representative - Rochester, United States - Paychex
Description
OverviewUnder a significant level of guidance and direction, provides customer service for one Paychex product.
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
ResponsibilitiesDiscover Your Passion and Develop Your Expertise.
This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers' needs and wants.
We offer more than jobs, we offer careers.
We provide the training, development, benefits, and culture that you deserve so you can focus on reaching your fullest potential.
In this role, you will...Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex.
We offer paid-time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
QualificationsThis role is a strong fit if you have...
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16 - $20.81 hourly.
Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.
If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.