- Serve as the first point of contact to the client for service requests
- Triage incoming service tickets and phone calls
- Ability to assess technical issues and appropriately define impact and level of urgency
- Manage pending service requests to ensure customer satisfaction
- Escalate, schedule, and dispatch service tickets according to priority of requests
- Thoroughly document tickets on a real-time basis
- Consistently exceed defined Service Level Agreements
- Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection
- Document internal processes and procedures related to duties and responsibilities
- Strong attention to Detail
- Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency
- Basic technical diagnostic skills and operating system knowledge
- Understanding of technical support tools and techniques used to provide IT services
- Strong verbal and written communications skills
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment
- 1-2 years of field dispatching experience required
- Experience handling high volume service requests
- Real-time Ticketing
- 100% SLA Response Score
- Ticket Quality Assurance score > 95%
- Personal CSAT Score > 96%
- 100% Compliance TAP training goals
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IT Service Dispatch Coordinator
1 week ago
Palmetto Technology Group, Inc. Savannah, United StatesJob Description · Job DescriptionJOB TITLE: IT Service Desk Dispatch Coordinator · JOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling service team resources to ensure meeting client's s ...
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Dispatcher/appointment Center
1 week ago
Pipe Works Services, Inc. Chatham, United States**Job description** · Pipe Works Services is looking for a highly motivated individual to serve on our team of Dispatchers/Customer Service Representatives. · **Responsibilities**: · - Coordinate and schedule appointments for service technicians · - Dispatch service calls efficie ...
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Billing Clerk 1st Shift
2 weeks ago
DarkHorse Express Solutions Inc Savannah, United StatesBilling Clerk | 1st shift | $18-20/hr depending on experience · Our client in Garden City, GA is looking for a trustworthy Logistics and Warehouse Billing Clerk to help their team. The Billing Clerk, who reports to the Senior Station Manager, is critical to providing excellent cu ...
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FusionTech Chatham, United StatesMAKE THE MOST OF YOURSELFAs a warehouse specialist (m/f/d) you will ensure smooth processes from goods receipt to storage, picking and shipping. In the warehouse, you will know exactly where everything is and in what quantity it can be safely stored and/or delivered. After all, y ...
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Logistics Coordinator
1 week ago
Consolidated Chassis Management, LLC Savannah, United States**Position Summary**: · The Logistics Coordinator is responsible for dispatching and forecasting equipment to ensure equipment levels are maintained at terminals/ports, as designated by the demand of stakeholders. This position is also responsible for maintaining various reports ...
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Service Coordinator
1 week ago
Yancey Bros. Co. Pooler, United States**Who We Are**: · **From Georgia. For Georgia. **Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction e ...
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Drayage Dispatcher
3 weeks ago
Plastic Express, Inc. Savannah, United StatesReports operationally to the Drayage Manager, and administratively coordinates with the Plastic Express EHS Director. Drayage Dispatcher functions are to plan, schedule, oversee and regulate the day-to-day drayage operations at the facility. The Dray Dispatcher, Dispatch, Operati ...
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Logistics Coordinator
2 weeks ago
Colonial Group Savannah, United StatesPosted Thursday, April 4, 2024 at 4:00 AM · Colonial Transportation Solutions, Inc., a division of Colonial Group Inc, is based in Savannah, GA. Colonial Transportation Solutions strive to be a premier transportation and logistics service provider by developing outstanding team m ...
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Logistics Coordinator
3 weeks ago
Colonial Group Savannah, United StatesPosted Thursday, April 4, 2024 at 4:00 AM · Colonial Transportation Solutions, Inc., a division of Colonial Group Inc, is based in Savannah, GA. Colonial Transportation Solutions strive to be a premier transportation and logistics service provider by developing outstanding team ...
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Logistics Coordinator
3 weeks ago
Consolidated Chassis Management Savannah, United StatesJob Description Job Description Salary:Position Summary:The Logistics Coordinator is responsible for dispatching and forecasting equipment to ensure equipment levels are maintained at terminals/ports, as designated by the demand of stakeholders. This position is also responsible ...
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Logistics Coordinator
2 weeks ago
Consolidated Chassis Management Savannah, United StatesJob Description · Job Description Salary: · Position Summary: · The Logistics Coordinator is responsible for dispatching and forecasting equipment to ensure equipment levels are maintained at terminals/ports, as designated by the demand of stakeholders. This position is also re ...
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Aircraft Coordinator
3 weeks ago
Gulfstream Aerospace Corporation Savannah, United StatesAircraft Coordinator in GAC Savannah · Unique Skills: · Must have live aircraft testing and troubleshooting experience. · Education and Experience Requirements · High School Diploma or GED required. 6 years related work experience in an aviation or related career field or 2 years ...
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Aircraft Coordinator
3 weeks ago
Gulfstream Savannah, United States[[extTitle]] in [[location]] · Unique Skills: · [[cusuniqSkills]] · Education and Experience Requirements · High School Diploma or GED required. 6 years related work experience in an aviation or related career field or 2 years accredited schooling in aviation4 years experience. 3 ...
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General Dynamics Savannah, United StatesResponsibilities for this Position · Position Title: Repair Station Field Airborne Support Tech Sr A&P-Remote Opportunity *$5,000 Sign On Bonus Eligible* · Date: Apr 17, 2024 · Location: Westfield, MA, US · Company: Gulfstream Aerospace Corporation · Repair Station Field Airborne ...
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General Dynamics Savannah, United StatesResponsibilities for this Position · Position Title: Repair Station Field Airborne Support Tech Sr A&P-Remote Opportunity *$5,000 Sign On Bonus Eligible* · Date: Apr 28, 2024 · Location: Westfield, MA, US · Company: Gulfstream Aerospace Corporation · Repair Station Field Airborne ...
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General Dynamics Savannah, United StatesResponsibilities for this Position · Position Title: Repair Station Field Airborne Support Tech Sr A&P -Remote Opportunity*$5,000 Sign On Bonus Eligible* · Date: Apr 19, 2024 · Location: Van Nuys, CA, US · Company: Gulfstream Aerospace Corporation · Repair Station Field Airborne ...
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Aircraft Coordinator
3 weeks ago
General Dynamics Savannah, United StatesResponsibilities for this Position · Position Title: Aircraft Coordinator · Date: May 6, 2024 · Location: Savannah, GA, US · Company: Gulfstream Aerospace Corporation · Aircraft Coordinator in GAC Savannah · Unique Skills: · Must have live aircraft testing and troubleshooting exp ...
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Driver, Class A CDL
2 weeks ago
Acme Brick Savannah, United States"Join the Acme Brick Family" · TRUCK DRIVER · FLSA Status: Non-exempt · Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as wel ...
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Operator Experienced
3 weeks ago
Penhall Savannah, United StatesJob Description · Overview · Join Penhall. Grow with a company that will help you grow. Interested in highly motivated individuals that are dedicated, hard-working, reliable, and ready to work and join our dynamic team. Have a positive attitude, a team spirit, willing to learn. ...
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Customer Experience Specialist
1 week ago
St Joseph'S/Candler Savannah, United StatesServes as primary link for customers to laboratory service. Performs patient registration, order entry and order review recommending appropriate process changes. Prints custom requisitions, dispatches couriers, distributes reports, answers client telephone inquiries, and processe ...
IT Service Dispatch Coordinator - Savannah, United States - Palmetto Technoloy Group
Description
JOB TITLE:
IT Service Desk Dispatch Coordinator
JOB SUMMARY:
Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling service team resources to ensure meeting client's service-level agreement and client satisfaction.
POSITION RESPONSIBILITIES:
Operational:
SKILLS:
Technical awareness:
ability to match resources to technical issues appropriately.
CREDENTIALS AND EXPERIENCE:
MEASURES OF PERFORMANCE:
IT Service Dispatch Coordinator professionals in Savannah
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Andreea Socaciu
My name is Andreea Socaciu. I am a prospective graduate of Georgia Southern University’s Family Nurs ...