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Coppell

    Ecommerce Office Assistant Manager - Coppell, United States - Device Giant

    Device Giant
    Device Giant Coppell, United States

    2 weeks ago

    Default job background
    Full time
    Description
    About Us:
    Device Giant is a leading electronics recycling company based in the United States. We specialize in refurbishing smartphones, tablets, and other electronics, thus reducing the carbon footprint and giving devices a second life. Offering cell phones at competitive prices, we ensure all devices are fully tested and ready for use. Our customer-centric approach is focused on providing the best service and satisfaction to our valued customers. Device Giant: Your one-stop shop for all your cell phone needs.
    Job Description:
    • As an Assistant Office Manager at Device Giant, you will play a crucial role in maintaining our office's efficiency and effectiveness.
    • Your responsibilities will include a variety of tasks from order processing to HR-related duties, ensuring a smooth operation of our business processes.
    Key Responsibilities:Order Processing:
    • Provide support to local customers.
    • Cover store operations for a seamless and professional customer experience.
    • Conduct daily checks with the warehouse team.
    • Address customer inquiries related to deliveries and ensure timely resolution.
    • Assist and coordinate with the shipping team for eCommerce orders.
    Local Order Coordination:
    • Process orders and pickups for local business customers.
    Returns Processing:
    • Manage customer returns.
    • Collaborate with Quality Control (QC) for daily tasks and ensure accuracy in Return Merchandise Authorization (RMA).
    Task Coordination and Quality Assurance:
    • Oversee and ensure all staff tasks are performed efficiently.
    • Assign tasks to different departments and coordinate to ensure timely and accurate completion.
    • Monitor and maintain quality standards in Testing, Data Entry, and Repair departments.
    HR Related Tasks:
    • Manage employee onboarding processes.
    • Handle scheduling and task management for employees.
    Qualifications:
    • Proven experience in office management or related roles.
    • Excellent organizational and multitasking skills.
    • Strong communication skills, both written and verbal.
    • Familiarity with platforms like Amazon, eBay, and Shopify.
    • Attention to detail and a commitment to maintaining high-quality standards.

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