- Managing Customer Satisfaction and representing the brand
- Effectively oversee all aspects of the production processes and customers' needs
- Identifying areas for improvement and managing relationships with centers of influence
- Managing production, pricing schedules, estimate details & coordinating with GM/Owner
- Leaving job sites with an orderly appearance and follow uniform and policy guidelines
- Communicating and managing customer concerns with GM/Owner effectively
- Maintaining cleanliness of products and equipment to the highest standard
- Ensure clear communication with office staff, immediate supervisor and fellow technicians
- Experience in equipment, asset and financial management
- Understanding of safety guidelines and ability to manage them on site and while traveling
- Aptitude with record keeping, recording information and communicating 'the message'
- Ability to identify areas of opportunity among teammates, coaching for growth
- Strength in team building and establishing lasting relationships with clients and teammates
- Learn and develop new professional skills in a fast-paced environment
- Serve your community in their time of need. 'Servant Based Leadership'
- Be a part of a winning team with the 'One Team' mentality. We serve together
- Competitive pay, benefits and flexible hours
- Additional benefits and perks based on performance and employers' policies
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Office Manager and Estimator - Sylvan Lake, United States - Institute of Inspection , Cleaning and Restoration Certification
3 weeks ago
Description
Job Description:
Perform all job file coordinator tasks related to customer calls, job monitoring tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Responsibilities:
• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
Qualifications:
• 2+ year(s) of administrative or office-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is desired
• Experience with writing estimates, job file processes, and quality assurance, a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor's degree preferred
• Ability to successfully complete a background check subject to applicable law
Primary Responsibilities
• Provide complete detailed scope and accurate estimate for the repairs, reconstruction and restoration per the plan of returning the property to preexisting conditions
• Negotiate with the insurance company to provide the best possible solution for our customer without compromising yours or the company's integrity and reputation
• Be attentive to customers desires for possible changes to the scope of work, Provide the "Dream Time" change order at the start of the project as needed
• Prepare pre-construction document including contract documents, production file documents, selections information and allowances, Sub-Contractor and vendor purchase orders, Create first entries in Sub Vendor log. Work with Admin Assistant to get the job ready to start
• Present job and answer question regarding project to Production supervisor, Dept. manager, Admin Assistant and assigned lead carpenter or sub.
• Attend Pre Start meeting at job site as needed to make sure the hand off is smooth between sales, production and the customer
• Monitor the project for progress, invoicing, collections and need for change orders or supplement
• Participate in the Punch list process on larger jobs but make sure the process happens on all jobs to completely execute the job close out strategy
• Comply with all insurance company requirements and processes for repairs and reconstruction portions of projects
• Close out the project including:
• Close out job activities once they are completed
• Review the payments, invoicing to make sure all have been received
• Review Job Cost and Margins reporting as jobs are closed
Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description:
With a 'One Team' mentality, manage production crews and job assignments as assigned while following PuroClean production guidelines. Assign and coordinate jobs with the production crew, keeping the General/Operations Manager and Owner updated on all aspects of production. Supervise scheduling, coordination requirements for the job, completing job files and monitoring jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Production Managers take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities:
Compensation: $40, $50,000.00 per year
"We Build Careers" - Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU
Apply today and join our Winning TEAM
"We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership"
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
