Customer Service Events Coordinator - Houston, United States - Eminence Relations Inc

Eminence Relations Inc
Eminence Relations Inc
Verified Company
Houston, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Benefits:


  • Company parties
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Signing bonus
  • Training & development

Before applying:

  • Must be at least 18 yrs of age
  • Must live currently in Houston
  • Must not have any felon criminal record less than 7 yrs ago, misdemeanor is okay.

Key Responsibilities:

-
Event Planning and Coordination:


  • Plan, organize, and coordinate all aspects of customerfocused events, including logistics, venue selection, and vendor management.
  • Collaborate with internal teams to ensure that event objectives align with customer service goals.
-
Customer Interaction:


  • Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.
  • Proactively engage with customers during events to gather feedback and address concerns.
-
Communication and Documentation:

  • Document customer interactions and feedback for post-event analysis and improvement.
-
Problem Resolution:


  • Address and resolve customer issues or concerns in realtime during events.
  • Collaborate with internal teams to find prompt and effective solutions to customer challenges.
-
Post-Event Analysis:


  • Conduct postevent evaluations to gather insights on customer satisfaction and overall event success.
  • Prepare reports summarizing key performance indicators and recommending improvements.

Qualifications:


  • Experienced in Marketing, Business, Hospitality, or a related field but not required
  • Proven experience in event coordination or customer service.
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficient in using event management software and CRM systems.
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