Customer Service Events Coordinator - Houston, United States - Eminence Relations Inc

    Eminence Relations Inc
    Eminence Relations Inc Houston, United States

    1 month ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Company parties
    • Free food & snacks
    • Health insurance
    • Opportunity for advancement
    • Signing bonus
    • Training & development

    We are seeking a detail-oriented and customer-centric individual to join our team as a Customer Service Events Coordinator. In this role, you will play a key part in ensuring the seamless execution of events while providing exceptional customer service experiences. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for creating positive customer interactions during events.

    Before applying:
    - Must be at least 18 yrs of age
    - Must live currently in Houston
    - Must not have any felon criminal record less than 7 yrs ago, misdemeanor is okay.

    Key Responsibilities:
    • Event Planning and Coordination:
      • Plan, organize, and coordinate all aspects of customer-focused events, including logistics, venue selection, and vendor management.
      • Collaborate with internal teams to ensure that event objectives align with customer service goals.
    • Customer Interaction:
      • Serve as the primary point of contact for attendees, addressing inquiries, providing information, and ensuring a positive event experience.
      • Proactively engage with customers during events to gather feedback and address concerns.
    • Communication and Documentation:
      • Communicate event details, logistics, and updates to attendees through various channels, including email, social media, and event websites.
      • Document customer interactions and feedback for post-event analysis and improvement.
    • Problem Resolution:
      • Address and resolve customer issues or concerns in real-time during events.
      • Collaborate with internal teams to find prompt and effective solutions to customer challenges.
    • Post-Event Analysis:
      • Conduct post-event evaluations to gather insights on customer satisfaction and overall event success.
      • Prepare reports summarizing key performance indicators and recommending improvements.
    Qualifications:
    • Experienced in Marketing, Business, Hospitality, or a related field but not required
    • Proven experience in event coordination or customer service.
    • Strong organizational and multitasking abilities.
    • Excellent verbal and written communication skills.
    • Proficient in using event management software and CRM systems.