Customer Service Representative - Houston, United States - Eminence Relations Inc

Description

Job Description

Job DescriptionEminence Relations is a customer-centric organization committed to delivering top-notch service to our valued clients. We are currently seeking a dedicated and detail-oriented Customer Service Operations Coordinator to join our team. If you thrive in a fast-paced, customer-focused environment and possess exceptional organizational and communication skills, we want you to be a part of our customer service team.
Before applying:Must be at least 18 yrs of ageMust live in HoustonMust not have any criminal record less than 7 yrs ago, misdemeanor is okay
Key Responsibilities:

• Operations Coordination: Act as the central point of contact for the customer service team, ensuring the smooth operation of daily activities, tracking progress, and resolving operational issues efficiently.
  
  
• Process Improvement: Continuously evaluate and refine customer service processes to enhance efficiency and effectiveness, collaborating with team members to implement improvements.
  
  
• Team Support: Provide support to customer service agents by resolving complex customer inquiries, offering guidance on best practices, and escalating issues when necessary.
  
  
• Reporting and Analysis: Create and maintain detailed reports on customer service performance, analyzing data to identify trends and areas for improvement. Provide regular updates to the management team.
  
  
• Resource Management: Assist in staff scheduling, workload distribution, and resource allocation to ensure adequate coverage and optimal use of team resources.
  
  
• Quality Assurance: Monitor customer service interactions to maintain service quality standards, provide feedback and training as needed, and ensure compliance with company policies.
  
  
• Customer Feedback: Collect and analyze customer feedback, working to implement changes that enhance the overall customer experience.
  
  
• Cross-Functional Collaboration: Collaborate with other departments, such as sales and product development, to share customer insights and contribute to the overall improvement of our services and products.
  
  

Qualifications:

• Bachelor's degree or equivalent experience in a related field but NOT required
• Proven experience in a customer service role, with a track record of success in coordinating operations.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Analytical mindset with the ability to interpret data and drive actionable insights.
• Team-oriented, adaptable, and proactive in problem-solving.
• Knowledge of customer service best practices and industry standards.
• Ability to work collaboratively and independently as necessary.