- Handles guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Manage on-site event planning in concert with the host department and the IS/communications departments, including logistics (scheduling, set-up, etc.)
- Update meeting requestors in a timely manner on any changes to the meeting schedule
- Offers solutions to resolve guest and employee needs, including scheduling conflicts
- Works in conjunction with the IS department to troubleshoot and resolve audio visual issues
- Coordinate with Director of Operations, Real Estate & Facilities Management regarding needing additional resources for conference center reconfigurations
- Ensure that all conference center resources are secured properly
- Check the pantry area regularly to ensure that all is working properly
- Monitor PHMC Office Etiquette policy & procedures related to common areas, meeting spaces and conference center
- In-house resource for Centre Square Tenant manual as it relates to operating and maintaining PHMC conference space
- Maintain schedule & set up for Conference Center
- Track trends and usage patterns for meeting spaces making recommendations for improving space quality & function
- Track and run monthly reports related to conference center usage
- Improve corporate event planning process by improving vendor relations
- Maintain the Conference Center Procedures and ensure updates are uploaded to the intranet
- Provides individual and group training on Conference Center procedures and processes
- Work with security officers to ensure building and company security needs are met
- Assist in the planning and execution of company-wide special events, e.g. Annual Meeting, Halloween Party, etc.
- Contribute to a collaborative, friendly and fun work environment that allows clients to be more productive and innovative
- Act as a back-up for VMS entries for events related to the conference center
- Work with the Front Desk Receptionist to confirm or release space for future meetings that are not yet confirmed
- Acts as backup for Receptionist
- Exceptional customer service and interpersonal skills
- Excellent communication and organizational skills
- Ability to multi-task efficiently and effectively
- Solutions-oriented with ability to troubleshoot problems or issues
- Exhibit a professional appearance, attitude and demeanor at all times
- Must be punctual and adhere to company attendance policies
- Familiarity with Microsoft Office suite
- Customer service or organizational management experience preferred
- Bachelor's degree
- Commensurate with education and experience
- Grade 15
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Conference Center Coordinator - Philadelphia, United States - Public Health Management Corporation
Description
PHMC is proud to be a leader in public health. PHMC requires that all employees are fully vaccinated with the Covid-19 vaccine before the first day of employment.Job Overview:
The Conference Center Coordinator reports to Real Estate & Facilities and is responsible for providing exemplary customer service to guests and PHMC employees.
The role involves managing the Conference Center Rooms (A-E, LM01, LM02, & LM03) at 1500 Market Street and the Multi-Purpose Rooms at 4601 Market Street and logistics; assisting with event and meeting planning by aligning with PHMC departments; and providing a seamless experience for PHMC guests and employees.
The Conference Center Coordinator will respond to a wide variety of guest requests and needs.Responsibilities:
Skills:
Experience:
Education Requirement:
Salary:
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