Technical Service Lead - Lexington, United States - Bird Control Group

Bird Control Group Lexington, United States

1 week ago

Description

Full-time, Eastern USA, remote

Because of you, our Technical Service team works effectively and efficiently, and the installations of our systems for effective, environmentally friendly bird deterrents are done perfectly You know how to install in the field, solve problems on the spot, support our customers and channel partner network, and train them to have happy and satisfied customers. Want to join Bird Control Group? Let's meet soon

We design, sell, install, and service innovative laser bird deterrents that reduce bird presence by more than 70%, making businesses safer and more sustainable. Our company values are Flexibility, Ownership, Openness, and Transparency. The head office is located in the Netherlands and the US office is located in Portland.

You will be reporting to the Regional Commercial Lead of the US and work closely with the Regional Sales Lead and Operations Manager to ensure seamless operations. You will lead a team of two and work closely with our channel partners and external installers to guarantee perfect installations and outstanding service delivery in the US. Next to that, you act as the regional counterpart of the Global Technical Service Lead to drive changes that will improve quality and efficiency.

Key Responsibilities:

Team Management:
- Drive change by designing and implementing new ways of working
- Lead and mentor the regional technical service team
- Coordinate team schedules, assignments, and resources
Training Channel Partners:
- Create training materials and deliver training programs for channel partners
- Educate channel partners on product features, functionality, and best practices
- Build relationships of trust with channel partners
Technical Support:
- Serve as a primary point of contact for technical inquiries and support requests
- Diagnose and troubleshoot technical issues remotely or on-site
- Document support activities, including issue identification and resolution steps
Installations:
- Conduct on-site installations of our products at client locations
- Collaborate with sales to coordinate installation schedules and requirements

Qualifications:

- Have a technical background with relevant study or experience
- Have at least 5 years of working experience leading teams in a customer-facing role
- Have all relevant certificates (Working from heights, OSHA 10)
- Have excellent communication skills; confident and comfortable to present and educate others
- Entrepreneurial and you can work independently and proactively
- Ability and willingness to travel up to 50% of your time and be flexible in your working hours
Ability to work effectively both independently and as part of a team
Location Eastern USA

What we offer:

Medical, Dental & Vision
401K: Non-Elective Contribution scheme contributing up to 3%
Unlimited paid vacation days and 12 paid holidays
Laptop & phone
Quarterly Bonus
Car allowance, Working from home allowance, Stay fit allowance

How can you apply?

You can apply via the apply button, you can upload your resume and cover letter.

We are looking forward to your application To get inspired you can visit our website: , or LinkedIn

Technical Service Lead

1 week ago

Bird Control Group Lexington, United States

Full-time, Eastern USA, remote · Because of you, our Technical Service team works effectively and efficiently, and the installations of our systems for effective, environmentally friendly bird deterrents are done perfectly You know how to install in the field, solve problems on ...
Guest Service Experience Lead

6 days ago

McDonald's Restaurants Lexington, United States

We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between Guest Service, Guest Experien ...
Service Desk Team Lead

1 week ago

Red River Lexington, United States

Red River is seeking a Team Lead with an active Secret clearance to join our team The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordina ...
Network Services Team Lead

2 weeks ago

MIT Lincoln Laboratory Lexington, United States

The Network Services Lead will demonstrate a strong understanding of all network technologies, with an emphasis on the Juniper platform, while supporting the Laboratory's enterprise classified networks with exemplary customer service. This individual will be responsible for the r ...
Service Desk Team Lead

1 week ago

Red River Lexington, United States

Red River is seeking a Team Lead with an active Secret clearance to join our team The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordina ...
Lead Customer Service Associate

1 week ago

Zips Car Wash Lexington, United States

Job Details · Job Location · KYLEX NLimestone - Lexington, KY · Position Type · Full Time · Education Level · High School · Salary Range · $ $15.00 Base+Commission/month · Travel Percentage · None · Job Shift · Any · Job Category · Customer Service · Description · H ...
Lead Customer Service Associate

2 weeks ago

Zips Car Wash Lexington, United States

Job Details · Job Location · KYLEX GreyLag - Lexington, KY · Position Type · Full Time · Education Level · High School · Salary Range · $ $14.00 Hourly · Travel Percentage · None · Job Shift · Any · Job Category · Customer Service · Description · How would you like ...
Service Desk Team Lead

2 weeks ago

Red River Lexington, United States

Red River is seeking a Team Lead with an active Secret clearance to join our team The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordina ...
Lead HVAC Service Technician

3 weeks ago

Davidson Heating & Air Lexington, United States Full time

Job Details:Proficient in performing precision tune-ups with the ability to troubleshoot and repair new and old HVAC equipment. · Working with a high degree of honesty and integrity to promote a positive image. · Excel in communication and follow through to properly complete the ...
Service Line Lead Technologist/UKHC

5 days ago

University of Kentucky Lexington, United States Full time

Posting Details · Posting Details · Job Title Service Line Lead Technologist/UKHC · Requisition Number NR12130 · Working Title Perioperative Services, Lead Technologist Pediatrics: ENT/Plastics · Department Name H3320:Perioperative Services · Work Location Lexington, KY · G ...
Service Line Lead Technologist/UKHC

6 days ago

University of Kentucky Lexington, United States Full time

Posting Details · Posting Details · Job Title Service Line Lead Technologist/UKHC · Requisition Number NR12133 · Working Title Perioperative Services, Lead Technologist: Laser · Department Name H3320:Perioperative Services · Work Location Lexington, KY · Grade Level 11 · S ...
Service Desk Manager

1 week ago

Red River Lexington, United States

Red River is seeking a Service Desk Manager to join our growing team This individual will lead a team of technicians and engineers supporting all Red River Managed Service clients. The SD Manager is responsible for the day-to-day operations of the service desk and ensuring proces ...
Information Systems Security Manager

1 week ago

MIT Lincoln Laboratory Lexington, United States

The Security Services Department's overall mission is to identify and counter security threats to the MIT Lincoln Laboratory's mission of development of game-changing technology in support of National Security, including guarding against compromise by foreign intelligence agencie ...
R&D Lab Technician

1 day ago

Actalent Lexington, United States Full time

Description: · Primary Activities: · Assist study leads with combination drug-device assembly and test sample preparation. · Coordinate gamma irradiation runs (at 3rd party vendor). · Assist study leads with in vitro release study preparation, daily sampling and media replacement ...
Skilled Maintenance Technician

6 days ago

Toyota Kentucky Lexington, United States Full time

Overview · Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solut ...
Life Science Account Manager

1 week ago

Genedata Lexington, United States

Genedata transforms data into intelligence with innovative software solutions that incorporate extensive biopharma R&D domain knowledge. Multinational biopharmaceutical organizations and cutting-edge biotechs around the globe rely on Genedata to digitalize and automate data-rich ...
Fast Labs

3 days ago

BAE Systems Lexington, United States

**Responsibilities**: · - Support the development of advanced semiconductor devices with emphasis on multi-physics modeling, microfabrication process development, metrology and related material studies. · - Support development of multi-physics-based devices (e.g., MEMS) with emph ...
Dental Hygienist

3 days ago

Aspen Dental Lexington, United States Full time

At Aspen Dental, we put You 1st with world-class development plus industry-leading pay. Join our team today as a Dental Hygienist · Job Types: Full-time, Part-time · Salary: · $87,360 - $93,600 per year (annualized base salary + incentive earnings, based on full time schedule) · ...
Associate Director

6 days ago

Novo Nordisk Lexington, United States

**About the Department** · Our Boston Research & Development hub, anchored in the greater Boston area, brings together the best minds in life science innovation. The teams located in facilities in Lexington, Watertown and Cambridge reflect the full R&D continuum, from early resea ...
Masters Level Summer Group Counselor: Transitions

1 week ago

MGH Aspire Lexington, United States

Aspire is a growing nonprofit organization of the Massachusetts General Hospital. We offer a variety of high-quality therapeutic programs and services that focus on helping teens with high cognitive autism spectrum disorders and related profiles develop increased self-awareness, ...