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    General Manager - Salt Lake City, Utah, United States - Hines

    Hines
    Hines Salt Lake City, Utah, United States

    2 weeks ago

    Default job background
    Permanent Upper Management / Consulting
    Description

    Overview:


    When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.

    Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024.

    Discover endless opportunities to grow and make your mark at Hines.


    Responsibilities:


    As the General Manager at The Square, you will manage the daily operations of an assigned location(s) or multiple locations including managing team members and daily activities, driving sales and local marketing, achieving established budgeted financial and operational goals, and ensuring that the operation of the location(s) complies with The Square's policies and procedures.

    You are responsible for maximizing occupancy, revenue, and income through enterprising sales and business development methods and exceptional customer service while maintaining a sense of community and running day-to-day operations of your assigned Square location(s).


    Responsibilities include, but are not limited to:
    Create a professional, hospitality forward environment for members and prospects of The Square via the execution of the Hines Experience Standards

    Promotes exceptional customer service, member satisfaction and retention by responding to requests, questions, and complaints in a timely manner, and taking appropriate action to resolve and address requests and service issues

    Meets targeted revenues by creating and executing local marketing and broker engagement, ensuring monthly and variable fees are collected and posted in a timely manner

    Provides input into the development of budgets for the location(s) by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns

    Controls expenditures by staying within the constraints of the approved budget

    Work with accounting team to ensure monthly member invoices are finalized, payments are posted, aged receivables are managed, and preparing and reviewing monthly financial status reports

    Work with accounting to process invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased

    Oversees the sales and license agreement execution process by managing the sales tour process, processing license agreements and renewal agreements, follows proper notice requirements, and collects late fees and other charges as allowable and stated in the terms of the license agreement

    Work with property management team to ensure that the physical aspects of The Square and amenities meet established standards for safety, cleanliness, and general appearance and appeal

    At the direction of the Property Manager, assists in managing the building owner relationship by meeting with the ownership, the project/asset management team, leasing agents, conducting property tours, providing updates and information about the property's performance, and responding to owner requests as needed

    Work with Client Relationship Management tools to ensure data accuracy across The Square platforms and generate monthly reports


    Qualifications:

    Minimum Requirements include:
    Bachelor's degree in business or related field from an accredited institution; or equivalent work experience in lieu of degree

    Four or more years' experience in sales, hospitality, customer service or business operations as a coworking community/property manager or leadership role in related industry

    Ability to complete duties in a timely manner while continually assessing priorities

    Strong interpersonal and organizational skills

    Ability to connect with others and a passion for customer service

    Proficiency in Microsoft Office and Salesforce

    Established sales and marketing track record

    Strong customer service orientation

    Excellent verbal and written communication skills

    Ability to lift up to 25lbs

    Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

    Transfer properties and work overtime as business needs deem appropriate


    Closing:


    At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people.

    Our diverse portfolio spans $93.2 billion1 of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration.

    Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.


    While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward.

    This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages.

    By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.


    Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for Includes both the global Hines organization and RIA AUM as of December 31, 2023.

    We are an equal opportunity employer and support workforce diversity.

    No calls or emails from third parties at this time please.
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