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    Development Operations Associate - Cleveland, United States - Holden Forests & Gardens

    Holden Forests & Gardens
    Holden Forests & Gardens Cleveland, United States

    2 weeks ago

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    Description
    Development Operations Associate

    Holden Forests & Gardens

    Full-Time


    Opportunity:
    The Development Department seeks a thorough team member to work within the Development Operations team.

    The Development Operations Associate is primarily responsible for processing gifts & memberships, generating acknowledgements, database maintenance along with other support functions.

    We are seeking an individual who is motivated, organized and can demonstrate a high level of accuracy.

    This position is based out of the Cleveland Botanical Garden in Cleveland, OH occasional travel to the Holden Arboretum in Kirtland, OH.

    We are looking for a team member who wants to do meaningful work in an organization that values diversity of thoughts and perspectives.

    Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities.

    HF&G strives for a welcoming workplace where everyone feels that they belong.


    Position Details:

    • Full-Time, Non-Exempt position
    • 40 hours a week
    • Schedule includes nights and weekends
    • Training provided
    • Reports to Manager of Development Operations
    • Medical, Dental, Vision benefit options

    Key Responsibilities:
    Key responsibilities of the Development Operations Associate employee include but are not limited to:


    • Support Holden Forests & Gardens' mission, vision, and values
    • Ensure quality assurance with weekly donor and membership audits, duplicate record merges, and the maintenance of department materials
    • Regularly manage constituent and relationship updates, address changes and data cleanliness to our fundraising database (Altru)
    • Process donor and member gifts accurately and in a timely manner
    • Manage gift acknowledgment process and produce acknowledgments, ensuring membership levels are accurate, and donor benefits are properly fulfilled
    • Provide customer support for membership and donor gift inquiries
    • Collaborate with Development Operations Coordinator to improve data and reporting efficiencies
    • Assist with pulling email lists for weekly e-blasts and newsletters
    • Work special events and HF&G Member events related to the Development department a few times a year
    • Other projects and duties as assigned

    Qualifications and Skills:

    • Demonstrate a passion for people and nature
    • High School diploma or equivalent, required
    • Two years of clerical experience in a professional environment, a plus
    • Proficient in keyboarding skills and Microsoft Office products
    • Advanced ability with CRM systems; preferred
    • Previous experience with Altru or other Blackbaud CRM, a plus
    • Ability to meet deadlines, adapt to shifting priorities, and work on a team
    • Understanding of non-profit development and the importance of handling confidential information
    • Must have reliable transportation or the ability to reliably commute to work

    Requirements:

    • Communicate over the phone
    • Ability to sit for extended periods of time
    • Ability to use a keyboard
    Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work

    We offer Medical, Dental and Vision Benefits | Paid Time Off | 8 Paid Holidays a year |

    403(b) | Employee sponsored life insurance, long term disability and short-term disability | Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More


    Apply:


    Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors.

    HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio.

    We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.

    Qualified applicants should submit résumé, cover letter and 3 professional references.


    Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce.

    We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country's foremost public gardens.

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