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    Harley-Davidson Sales Consultant - Dumfries, United States - Ted Britt Auto Group

    Ted Britt Auto Group
    Ted Britt Auto Group Dumfries, United States

    3 weeks ago

    Default job background
    Description
    We Offer:
    • Excellent Pay
    • Ongoing professional training
    • Excellent benefits package including
    • Medical
    • Dental
    • Vision
    • Life, Long Term Disability, Critical Illness, Accident Insurance
    • Legal Shield
    • 401(k) and profit-sharing plan with employer match
    • Paid Holiday, Sick and Vacation Time
    Summary:

    Produce sales of Harley-Davidson Motorcycles and provide next level customer service by using proven sales processes and pro-active feature benefit sales techniques.

    Essential Duties:

    Sales Department Operations
    • Attain new and used sales quotas as agreed upon with the sales manager.
    • Use floor time effectively to meet customer needs & solicit sales of all products.
    • Present the features of all products to customers along with their benefits.
    • Show each customer advantages of products over competing brands.
    • Maintain profit margin objective for all vehicle sales.
    • Follow procedures to ensure timely and proper completion of all paperwork.
    • Introduce new customers to the Service, Parts, General Merchandise and F&I departments and their personnel.
    Customer Service:
    • Greet customers in a timely, friendly and courteous manner.
    • Handle telephone transactions quickly and professionally.
    • Practice a feature/benefit selling methodology ensuring all customers receive consistent treatment when doing business.
    • Ensure the delivery to customer is an "EVENT" which endears the customer to the dealership.
    • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
    • Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.)
    Other Duties - As Assigned

    Requirements
    • Valid Driver's License with Motorcycle Endorsement
    • Treat all employees and customers fairly, courteously, and with dignity.
    • Be prompt and available for flexible scheduling.
    • Be honest and fair in all business dealings.
    • Meet or exceed sales quotas on a regular basis.
    • Stay current on motorcycle trends and selling features.
    • Must have an approachable, likable personality.
    • Excellent communication and closing skills.
    • Must be able to work effectively with all areas of the dealership to maximize customer experience and dealership profitability
    Physical Demands:
    • The noise level in the work environment is occasionally loud.
    • Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
    • Sales persons spend the majority of the day on their feet, demonstrating products.
    Working Conditions:
    • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
    • Occasionally exposed to exhaust fumes or other airborne particles.
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