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Sr. Deskside Support Technician - Lacey, United States - Safelite
Description
Location:
Lacey, WAThis position will provide Tier 2 support to all end users in the organization or at a specific location.
The responsibilities of the Sr.Desktop Support Technician range from installation, diagnosing, repairing, maintaining, and upgrading computer hardware, software, peripherals, and equipment to ensure optimal workplace performance.
This role can also be the face of IT infrastructure and application services at one of our key distribution centers, proactively performing daily health checks of all IT infrastructure and applications that the site consumes.
What you'll do:
Break-fix experience with desktop class hardware including desktops, laptops, tablets, smartphones, and thin clients.
Experience configuring external peripheral devices, such as printers and scannersBasic understanding of audiovisual equipment including configuration and troubleshooting (digital signage and collaboration solutions)
Basic understanding of telecommunications concepts and systems, including IP phones, wireless headsets, and soft phone applicationsIncident Management (preferred)Retail Support Experience (preferred)A+ Certification (preferred)The ability to lift for transport equipment weighting up to 45 pounds.
Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*.
This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.View all our health, wealth and life offerings at