- High School completion or equivalent
- Valid Driver License
- Excellent interpersonal, communication skills and telephone etiquette
- Excellent Customer Service skills
- Transportation industry experience preferred
- Detail-oriented, organized
- Analytical thinker and problem-solver
- Ability to multi-task and react to change productively
- Ability to read and distinguish numerical values such as pounds, pieces, and dollar amounts
- Strong Leadership skills
- Supervisory experience is preferred
- Proficiency in Microsoft Office, specifically Word and Excel
- Excellent attendance
- Oversees work activities to achieve the highest level of Customer Experience while meeting operational goals.
- Monitors, Coach & Develops policies, and procedures to better serve our customers while providing feedback, training to support team development.
- Conduct documented performance discussions, career pathing & discipline as needed
- Point of escalation & identify trends to evaluate/analyze problems, and develop an action plan for improvements
- Manage and track customer shipments from pick up to final delivery
- Provide administrative and operational assistance to ensure seamless delivery to customers
- Deliver prompt and professional solutions for customer inquiries via phone, email or chat
- Provide customers with information regarding our service and transit times
- Ensure the efficiency & productivity of the Customer Service Team and assist them with problem resolution
- Maintain Confidentiality
- Assist with recommendations as to the hiring, firing, advancement, promotion, and other status changes for employees under their supervision
- Perform other duties as needed
- Primarily sedentary work, which involves sitting most of the time
- May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
- Visual Acuity including regular use of items including a computer screen or monitor
- Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
- Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others
-
Housekeeping Inspector
3 days ago
Ramada Davenport, United StatesJob Overview: · We are looking for a talented housekeeping supervisor with high cleanliness standards and excellent attention to detail. The goal is to enhance customer experience by keeping our facilities clean and orderly. · **Responsibilities**: · - Inspect all guest rooms aft ...
-
Diesel Technician/Mechanic III
1 week ago
Penske Truck Leasing Davenport, United States Full timeAddress: 2403 Research Parkway Dr. · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet o ...
-
Customer Service Coordinator
5 hours ago
D.R. Horton Davenport, United States**Essential Duties and Responsibilities** include the following. Other duties may be assigned. · - Receive and confirm receipt of homeowner requests · - Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments · - Evaluate home ...
-
70120-merchandise Associate
1 week ago
HomeGoods Davenport, United StatesStyle is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shif ...
-
Clinic Manager
5 days ago
GENESIS Health System Davenport, United States**Position Title**: Mgr, Clinic · **Department**: Genesis Health Group · **Purpose**: Provides leadership for the GHG Clinics. Responsible for overall planning, direction and administration of the clinical services. Implements the vision, mission, philosophy and standards in assi ...
-
Diesel Technician/Mechanic II
1 week ago
Penske Truck Leasing Davenport, United States Full timeWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
-
Mechatronics Technician
2 weeks ago
Cascade Ventures Scott, United StatesThe FORA Folienfabrik GmbH is an internationally active company that produces various household foil products for its sister company Packit in the Netherlands, such as aluminum foil, cling film, microwave film, and baking paper. · FORA's customers include large retailers, wholesa ...
-
Airfield Equipment Technician
1 week ago
Metropolitan Airport Authority of Rock Island County Illinois Moline, United States**SUMMARY**: · Under the direction of the Airfield Maintenance Supervisor, the Airfield Equipment Technician is responsible for maintaining, repairing, and overhauling gasoline and diesel-powered equipment, including heavy construction and snow removal equipment. · **ESSENTIAL DU ...
-
Clinic Supervisor
1 day ago
UnityPoint Health Moline, United StatesOverview: · **Clinic Supervisor - RN/LPN/CMA** · **Express Care Clinic - SouthPark Pointe (Moline, IL)** · **Full-time Benefit Package** · The Clinic Supervisor is responsible for the coordination of day-to-day clinic operations in a medical office practice and monitors the activ ...
-
Production/manufacturing Supervisor
1 day ago
Kyyba Inc East Moline, United States**Below are the Job Details**: · - **Client**: John Deere (JDJP ** · - **Job title: Supervisor III - Operations (Team Lead)** · - **Duration**: 1-year contract with a possibility of extension** · **- **Job location**:1100 13th Ave East Moline IL USA 61244** · **Shift: First shift ...
-
Youth Sports Leader
1 week ago
Two Rivers YMCA Moline, United StatesYou just got served Help up serve up some life skills as we teach our youth Soccer, T-Ball, Basketball, Track, Volleyball. · - We are looking for great staff to teach and/or be sports officials for these different activities. Classes range from day to evenings, on Weekdays and We ...
-
Housekeeping Supervisor
6 days ago
Stoney Creek Hotel & Conference Center, Moline, IL Moline, United States**General Responsibilities** · This position is responsible for assisting the General Manager in the direction and coordination of the housekeeping department activities to meet the mission and standards of guest satisfaction, property appearance, and employee support established ...
-
House Person
2 days ago
Stoney Creek Hotel & Conference Center, Moline, IL Moline, United States**General Responsibilities** · Responsible for the general appearance and cleanliness of hotel areas used by the public and guests. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, ...
-
Custodian - Part-time - Starting Pay
5 hours ago
The City of Bettendorf Bettendorf, United States Part timeOverview: · Under general supervision of the Building Maintenance Supervisor, performs routine maintenance and custodial work in and around the Public Works Maintenance Facility. · **Responsibilities**: · **ESSENTIAL RESPONSIBILITIES AND DUTIES**: · - Must maintain high level of ...
-
Member Service Supervisor
2 weeks ago
Copart Bettendorf, United StatesThe Call Center Member Services Supervisor is responsible for leading the call center staff to provide excellent service to customers and to ensure Copart processes are followed under the general supervision of the Office Manager and/or Call Center Manager. · **This is a hybrid p ...
-
Maintenance Technician
1 week ago
Edward Rose & Sons East Moline, United States**Start with a job, stay for a career.** · For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your ...
-
Wastewater Operator Swing Shift
1 week ago
City of East Moline East Moline, United States**WASTEWATER PLANT OPERATOR** · **WASTEWATER TREATMENT PLANT** · AFSCME LABOR GRADE: Labor Grade 3, 4 or 5 depending on Certifications · Wed-Fri 2Pm-10 PM Sat-Sun 10PM- 6AM · SUMMARY: Under general supervision, verifies function of plant equipment, making the necessary adjustment ...
-
Area Operations Manager
2 weeks ago
Vonachen Group Bettendorf, United StatesArea Operations Manager · The Area Operations Manager is responsible for the management of an assigned account, or multiple small accounts, and the supervisors assigned to these accounts. This person must be confident, well-spoken, committed to customer service and able to work w ...
-
Two Rivers YMCA Moline, United StatesAre you a rowing professional who is ready to take your career to the next level? Two Rivers YMCA is searching for a Head Rowing Coach to direct our Championship Y Quad Cities rowing programs/boathouse on the Mississippi Riverfront · ***: · This position supports the work of the ...
-
Warehouse Clerk-3rd Shift
2 weeks ago
Hodge East Moline, United StatesAs the **Warehouse Clerk**, you are essential to the safety, quality, and productivity of the warehouse. You will be responsible for communication and administration to support the efficient operation of our warehouse. The position will play a crucial role in ensuring the smooth ...
Customer Experience Supervisor - Rock Island, United States - Dohrn Transfer Company
Description
Job Description
Job DescriptionDescription/Job Summary
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Customer Experience Supervisor at our Corporate office in Rock Island, IL.
PURPOSE
To efficiently oversee the customer service department and ensure the highest level of customer service and problem resolution.
MINIMUM REQUIREMENTS
ESSENTIAL FUNCTIONS
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
To navigate to the Dohrn Transfer Career Center and apply for this position, please go to and select the Rock Island, IL location.
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
