Member Service Supervisor - Bettendorf, United States - Copart

Copart

Verified Company

Bettendorf, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Call Center Member Services Supervisor is responsible for leading the call center staff to provide excellent service to customers and to ensure Copart processes are followed under the general supervision of the Office Manager and/or Call Center Manager.

This is a hybrid position, but on site as needed

Complete Daily/Weekly/Monthly Audits
Plan, allocate and prioritize workload to meet operating requirements
Establish monitor and ensure adherence to quality and quantity standards
Measure performance with key metrics such as call abandonment, Average Handle Time, availability, etc.
Handle Employee/Customer Service Issues
Recommend organizational adjustments to efficiently and effectively accomplish assigned objectives
Prepare monthly/annual results and performance reports
Maintain clean office environment
Enforce company policy and procedure
Train staff
Ability to complete all job tasks for positions supervised
Travel as needed
Maintain confidential information/documentation
This is a 10am7pm Supervisor shift

Required Skills & Experience:

Bilingual (Spanish) Required
Education: HS degree, some college or more preferred
Proficient in MS Office Suite
Ability to work in a fast paced environment
Excellent communication skills written and verbal
Excellent customer service skills and attitude
Ability to delegate/prioritize work flow
Ability to work independently or in a team environment
Ability to coach, mentor, train staff
Occasional overtime as needed

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe.

Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.