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    client advisor - West Hollywood, CA, United States - Amber Robinson

    Amber Robinson
    Amber Robinson West Hollywood, CA, United States

    1 week ago

    Default job background
    Description
    Jean Dousset is a designer lab diamond and fine jewelry brand that applies the same mastery of heritage fine jewelers to the revolutionary category of lab diamonds. As the direct descendant of Louis Cartier, and the designer of many iconic celebrity engagement rings (including Paris Hilton, Amy Adams, and Eva Longoria), Jean Dousset has a story and heritage that cannot be replicated.

    In the Spring of 2023, we opened the first-ever designer lab diamond jewelry boutique in the heart of Los Angeles, steps away from Melrose Place in West Hollywood, CA. Designed by an award-winning architecture and design firm, the boutique concept is all about breaking conventions.

    Our Client Advisors are passionate about the brand and our products, and are always thinking about the consumer and how to elevate the Jean Dousset brand and experience. This is a full-time salary and commission-based position in our Los Angeles location. This position will require traditional retail hours including evenings, weekends and holidays.

    Responsibilities

    • Consistently achieve and/or exceed monthly sales target, as directed by management
    • Assist walk-ins and clients with appointments
    • Incorporate product knowledge in the sales process with the end result of maximizing sales, units sold per transaction, and the dollar value of each transaction
    • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
    • Foster client relationships with strong listening, presentation and closing skills to optimize sales results
    • Assist with Daily Store Operations (ie. opening and closing)
    • Maintain proper store environment and presentation
    • Manage product shipments and back stock levels
    • Assist in display of merchandise/execute brand VM standards
    • Partner to get reordered in needed items based on sell through
    • Identify key areas that are being shopped in the store, partner on floor moves if updates are needed mid-season
    Other Skills

    • Excellent interpersonal and communication skills are required
    • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
    • Experience with Google Suite (Docs, Sheets, Slides, etc)
    • Experience using CRM platforms (ie Salesforce, Kustomer)
    • Must be available to work retail hours including some weekends
    • Open to criticism and ideas
    • Extremely organized and detail-oriented
    • Comfortable in a fast-paced sales environment
    • Team player, motivated, collaborative
    Qualifications

    • College degree preferred
    • 2+ years experience in a retail setting, with a focus on sales, preferably with high-end/custom jewelry
    • Proven track record of developing client portfolios and closing sales
    Benefits

    • 100% coverage of several Employee Medical, Vision and Dental plan options
    • 401k Plan
    • Employer-paid Short and Long-term disability and group-term life plan
    • 15 days paid vacation
    • Employee discounts on jewelry
    • Paid parking
    Compensation
    • Base salary between $65,000 and $85,000, depending on experience
    • Total compensation expected to be between $85,000 and $105,000 or greater depending on actual sales performance
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