Client Advisor, Ladies Shoes - Los Angeles, United States - Neiman Marcus

Neiman Marcus

Verified Company

Los Angeles, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

NEIMAN MARCUS GROUP
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform.

NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape.

NMG is a relationship business.

What differentiates the organization from other luxury retailers are its unique assets:

a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits.

These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability.

NMG strives to become an employer of choice, driven by a culture of Belonging.

A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Qualifications

Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the Client Experience

Greets and welcomes clients throughout all areas of the store, creating a welcoming environment with

a positive attitude

Connect with clients in a friendly and meaningful way
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)
Maintains a customercentric mentality, serving the client whenever, wherever, and however
Demonstrates timely followup and followthrough on customer requests and commitments
Promotes the benefits of the InCircle program and opens new accounts
Showcases and speaks to the services offered in store during client interactions (i.e.

BOPIS, curbside,

alterations, restaurants, beauty)

Anticipate the customer's needs
Graciously processes returns and exchanges

Drive Sales through Technology & Wardrobing

Educates self and client on merchandise, events, promotions, policy and services
Demonstrates expert styling and brand knowledge, curious about all categories in the store
Understands how to showcase product differently based on if a client is remote or inperson
Recommends merchandise in person and digitally based on product knowledge and client

preferences, regardless of department or channel

Takes an omnitude approach to identify and recommend merchandise across all channels; leverage

omni-channel and fleetwide inventory

Utilizes selling tools and digital store technology to sell across all channels effectively
Achieves personal sales, client conversion and wardrobing goals

Cultivate & Grow Client Relationships

Effectively utilizes available clientele tools and resources (i.e., mobile devices) to expand personal

business

Acquires and build client base primarily through forming relationships with new clients and retaining

loyal clients through spend and frequency of trips

Ability to strategize own business and be selfmotivated; takes initiative to increase individual

productivity through wardrobing, successful outreach and technology usage

Utilizes digital tools and social media to connect with clients and drive intentional traffic
Leverage gifting and elevated experiences to drive loyalty and spend

Champion Operational Excellence