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    Client Advisor - Beverly Hills, United States - Prada Group

    Prada Group
    Prada Group Beverly Hills, United States

    1 day ago

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    Description

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

    The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

    Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

    JOB PURPOSE

    To represent the Company towards customers. To achieve the quantitative and qualitative objectives for both the Department and the Store.

    RESPONSIBILITIES

    SALES

    • Manage sales and optimize each step of the sales process.
    • Understand the customer's needs, both expressed and hidden.
    • Present and value the product range.
    • Boost cross-selling and additional sales.
    • Accompany the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.
    • Deal with complaints, eventually with the manager' support.
    • Get deep knowledge of all the products in the assigned Product category.
    • Ensure the correct management (cleaning, care, replacement) of the products in the department.
    • Know available products in stock.

    KNOWLEDGE AND SKILLS

    Passion for human relations and sales

    Problem solving, curiosity and interest in luxury/fashion, art and design

    Experience of building a long-lasting relationship with clients

    Being able to work in team as well as alone

    Excellent communication and interpersonal skills

    Passion and knowledge of the managed product category

    English is a must other languages are a plus

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