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    Client Advisor - Beverly Hills, United States - Prada Group

    Prada Group
    Prada Group Beverly Hills, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Job description:

    JOB PURPOSE

    To represent the Company towards customers. To achieve the quantitative and qualitative objectives for both the Department and the Store.

    RESPONSIBILITIES

    SALES

    • Manage sales and optimize each step of the sales process.
    • Understand the customer's needs, both expressed and hidden.
    • Present and value the product range.
    • Boost cross-selling and additional sales.
    • Accompany the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.
    • Deal with complaints, eventually with the manager' support.
      • Get deep knowledge of all the products in the assigned Product category.
      • Ensure the correct management (cleaning, care, replacement) of the products in the department.
      • Know available products in stock. KNOWLEDGE AND SKILLS

        Passion for human relations and sales

        Problem solving, curiosity and interest in luxury/fashion, art and design

        Experience of building a long-lasting relationship with clients

        Being able to work in team as well as alone

        Excellent communication and interpersonal skills

        Passion and knowledge of the managed product category

        English is a must other languages are a plus


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