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Retail Specialist - New York, United States - Tempo Interactive Inc.
Description
**Retail Specialist - Full Time**
at Tempo New York City, New York **Who We Are**
Tempos mission is to give everyone the power to realize their strength and lead a healthy, full life.
Its the first and only personal training solution that can track your motion and use that data to give you a richer and more effective workout in live and on-demand classes. Using 3D sensors and A.I., Tempo enables expert coaches to correct your form and provide personalized feedback in real-time.
With its stunning and compact design, Tempo and all its included accessories can be tucked away and fit seamlessly into any home. We believe the combination of beautiful hardware, AI technology, and premium content is how we help our members build a lifelong habit with fitness.
The Move brings the same elevated level of personal training that comes with our flagship Tempo Studio into an even smaller footprint. Using the 3D sensors on the iPhone and Tempos Smart System, the Move transforms your living room into a one-on-one training session with an expert coach whenever you want.
Tempo is thriving and were experiencing growth of over 300% in sales. Headquartered in San Francisco, Tempo's all-star team includes alumni from Google, YouTube, Netflix, Airbnb, Pixar, and Orangetheory, backed by $300 Million in funding from Softbank, General Catalyst, Norwest Venture Partners, Founders Fund, Khosla Ventures, DCM, and Signal Fire.
****About The Role****
Tempo is seeking an ambitious, charismatic, and team-oriented Sales Lead to join the store leadership team in one of our first retail locations. As a Sales Lead, you will be critical in executing our retail strategy by leading the sales floor and delivering exceptional customer experiences. In addition to fostering a high-performance team that embodies our mission and values, you will also work with the Store Manager to ensure operational excellence and fuel growth for our company. If youre highly motivated, passionate about fitness, and eager to shape the future of Tempo retail, then we would love to meet you
**Responsibilities:**
Lead the sales team and support the Store Manager in store operations (store maintenance, reporting, policies and procedures); autonomously lead store open and close
Become a brand ambassador by demonstrating a deep understanding of Tempos brand, product, and technology
Execute Tempos retail sales strategy through compelling customer interactions in store, and personalized phone and email follow-ups
Maximize sales through exceptional customer service; lead conversations to understand each customers unique fitness goals/journeys and educate them on how Tempo can empower them to achieve any one of their goals
Exhibit best practices in demos with both scheduled and walk-in customers; train and develop team members to promote growth and development
Solving customer complaints and answering customers questions
Identify business trends in partnership with the Store Manager and continuously innovate to achieve desired results
Employ KPI reporting to identify opportunities within the sales funnel and execute sales best practices to drive sales and brand awareness
Utilize CRM software to maintain customer information, preferences, and feedback to maximize lead conversion
**Qualifications:**
2+ years of experience in sales or customer facing role (preferably tech, fitness, or premium product retail) with history of meeting and exceeding sales goals
Retail store leadership experience a plus
Ability to deliver great customer experiences that build brand loyalty and deliver exceptional sales results
Team-oriented with a drive to exceed sales targets and motivate a team
Empathetic, outgoing, and personable professional demeanor
Exceptional verbal and written communicator
Ability to adapt quickly to evolving business needs and changes in retail strategy
Resilient; can handle difficult team or customer situations and turn those parties into brand champions
Flexibility to work a standard retail schedule, including evenings, weekends and holidays
Demonstrated excitement about fitness and our technology
Experience working with CRM software, Slack, G Suite, Apple products preferred
Ability to carry boxes 25-30lbs for stock transfers
Can bend, reach, lift and move stock and products
All employees will be required to show proof of COVID vaccination to HR prior to their start date
**U.S. Equal Opportunity Employment Information (Completion is voluntary)**
Individuals seeking employment at Tempo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
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OMB Control Number
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form o