- Dispatch orders in a timely and efficient manner.
- Prepare driver call-outs.
- Schedule and dispatch Cement bulkers to various plants.
- Communicate with drivers and direct them to delivery locations.
- Coordinate with customers to adjust truck demand to meet proper delivery rate.
- Solicit future orders from customers and enter orders into computer system.
- Negotiate with customers an acceptable delivery time so that orders are not lost or delayed.
- Document customer complaints and look for ways to improve relationships with the customers.
- Knowledge and ability to batch either locally and/or remotely.
- Work directly with surrounding areas to better service customers by utilizing multiple plants and look to share trucks.
- Extensive knowledge of Western WI and surrounding areas.
- Able to communicate in a positive and helpful manner with a variety of customers.
- Ability to read and understand maps.
- High School diploma or general education degree (GED).
- Three to five years' related experience in dispatching or customer service, and/or equivalent combination of education and experience.
- Good computer skills and general knowledge of dispatch software.
- Communicate effectively (verbal and written) with a wide variety of customers and be an effective problem solver.
- Able to use judgment and logic when under pressure.
- Must be able to read and understand maps.
- Ability to multi-task.
- Ability to adjust to change in daily work activities and requirements.
- Read, write and speak English.
- Perform basic math, such as addition, subtraction, multiplication and division.
- Apply common sense understanding to carry out detailed but involved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Apply basic computer skills for entering orders.
- Medical Insurance
- Dental Insurance
- Life Insurance
- Retirement Plans
- Paid Time Off
- Wellness Program
- Education Assistance
- Employee Assistance Program
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Dispatcher - New Richmond, United States - Cemstone
Description
Job Summary:
About Us:
Cemstone has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper Midwest.
Our reputation is reflected in the structures we've helped create and our long-held and long-practiced commitment to our core values.
Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 yearsWhat You'll Do:
This position will dispatch ready mix concrete in a timely manner. Provide effective customer service and dispatch support by utilizing excellent, in-depth knowledge of company products and programs.
Essential Duties and Responsibilities:
Qualifications:
If you are interested in becoming part of our team, please apply online today.
We are proud to be an Equal Opportunity Employer. We recognize that a diverse
workforce is essential and strongly encourage qualified women, minorities,
individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve.
