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    CarelonRx Account Manager II - Winston-Salem, United States - Elevance Health

    Elevance Health
    Elevance Health Winston-Salem, United States

    3 weeks ago

    Default job background
    Description
    CarelonRx Account Manager II

    Location:
    Cary or Winston Salem, NC; must reside within 50 miles of a Pulsepoint; position is hybrid and has both office/remote expectations


    The Account Manager II is responsible for retention and operational excellence that meets/exceeds client service and satisfaction goals for a complex book of business.


    How you will make an impact:
    Cultivates/builds relationships with broker/consultant/client key decision makers through quality service.


    Influences and collaborates with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth.

    Executes client-specific operational deliverables including benefit set up, reporting, and project support as needed.

    Implements/manages contractual obligations including standard performance/operational guarantees and rebate strategies.

    Leverages data to track account performance and identify trends/opportunities for input/recommendations on client growth and retention strategies.

    Responsible for operational understanding of all Rx products and solutions.

    Supports implementation for new/existing clients and contract renewals.

    Trains/mentors lower-level Account Management staff.


    Minimum Requirements:


    Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships; or any combination of education and experience which would provide an equivalent background.

    Travels to worksite and other locations as necessary.


    Preferred Skills, Experiences, and Capabilities:
    PBM experience preferred.

    TPA experience preferred.
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