- The Church's Restaurant General Manger (RGM) is passionate about providing our guests a high quality; value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:
- Provide a superior and memorable experience for all guests.
- Achieve sales goals
- Control expenses to budget or better,
- Create a fun, high-energy environment where team members are engaged in doing their jobs and
- encouraged to grow while delivering exceptional service.
- The Church's Restaurant General Manager direct reports usually includes an Assistant Restaurant
- General Manager, Shift Leaders and Team Members. The number of direct reports may vary by location
- based on total sales volume, sales and geographic location of the restaurant.
- Creates a fun, high-energy restaurant service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
- Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the "thank, help, apologize, never argue, kindness and service" (THANKS) model to all guest complaints.
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
- Directs and conducts regular training with team members.
- Provides regular feedback and coaching to all team members and measures areas for improvement.
- Works with direct reports to cross-train and assist in the development of new skills.
- Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
- Maintains a clean and safe restaurant for guests and team members.
- Responsible for budgets and makes adjustments as needed.
- Ensures compliance with labor laws.
- Understands, enforces and adheres to all company policies and procedures.
- Maintains restaurant inventory and ensures accessibility and organization.
- Responsible for routine maintenance and repairs on all equipment.
- Prepares and analyzes operation reports
- Performs other duties as assigned.
-
General Manager
2 weeks ago
Wing Stop - Sizzling Platter Hamilton, United States**About Us:** · Wingstop, a prominent and rapidly expanding quick-service restaurant chain, is seeking an accomplished leader to join us as a General Manager. If you are a visionary with a passion for orchestrating exceptional guest experiences and driving operational excellence, ...
-
General Manager
5 days ago
tapwage Chattanooga, United States Full timeJob Description · Description: · I'm going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow. · The Job for Me – Get a job that inspires your best and moves you forward. Choose your hours. Pursu ...
-
General Accounting Manager
2 weeks ago
Astec Industries Chattanooga, United States· BUILT TO CONNECT · Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutio ...
-
General Accounting Manager
2 weeks ago
Page Mechanical Group Inc Chattanooga, United StatesBUILT TO CONNECT · Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions ...
-
Restaurant General Manager
22 hours ago
Gecko Hospitality Hamilton, United StatesGeneral Manager · QSR – True Industry Leader · We are searching for a diligent restaurant manager with ambitious standards, enthusiasm for hospitality and exemplary team building skills. If this sounds like your style as a General Manager, apply today in Hamilton, Ohio. Every day ...
-
Resident General Manager
2 weeks ago
stayAPT Suites Chattanooga, United StatesJob Description · Job DescriptionstayAPT Suites hotel brand is currently seeking live-on Resident General Managers for their expanding portfolio of mid-priced Extended Stay hotels. stayAPT hotels boast the largest living space in the mid-tier extended stay segment with 500+ sq ft ...
-
Restaurant General Manager
2 weeks ago
Panda Restaurant Group Chattanooga, United States Full timeRestaurant Manager ($72-$100k) · Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we ...
-
Dual Property General Manager
1 week ago
SIGMA MANAGEMENT LLC Chattanooga, United StatesPrincipal Responsibilities · : · Oversee the · facility operations in the absence of the General Manager including guest · services, housekeeping, maintenance, sales, food and beverage and human · resources. · Oversee guest · services; ensuring that superior service is a priorit ...
-
Public Health Nurse Clinic Manager Family
2 weeks ago
Hamilton County, TN Chattanooga, United States**Description**: · Under the general supervision of the Senior Public Health Nurse; manages clinics and/or programs providing a variety of specialized public health care nursing services in the areas of assessment, prevention, treatment, case management, quality management, outre ...
-
Recovery Court Case Manager Recovery Court
2 weeks ago
Hamilton County, TN Chattanooga, United States**Description**: · **EMPLOYEES IN THIS POSITION OBSERVE THE DRUG SCREENING PROCESS FOR FEMALE INDIVIDUALS.** · **Hamilton County follows the Federal Work-place Drug Testing Guidelines. Section 8.1(b) of the Federal Work-place Drug Testing Guidelines requires that the gender of th ...
-
Social Counselor Bilingual
2 weeks ago
Hamilton County, TN Chattanooga, United States**Description**: · **THIS IS A BILINGUAL POSITION. TO BE CONSIDERED FOR THIS POSITION, APPLICANTS MUST BE FLUENT IN BOTH ENGLISH AND SPANISH.** · **DEFINITION**: · Under general supervision, provides professional social counseling, support, and clinical case management to various ...
-
General Manager
2 weeks ago
Patrice & Associates Franchising, LLC Fort Oglethorpe, United StatesJob Description · Job DescriptionMANAGEMENT OPPORTUNITY: We are looking for managers who are passionate about guest relations, employee development and business growth. · Presently seeking candidates for a General Manager position to lead the service and quality expectations of t ...
-
Stellar Enterprises Chattanooga, United StatesJoin our team in Chattanooga and help us create world-class products based on your ideas. We are looking for talented individuals to develop and design strong brands and products. As part of your dual studies program with a focus on construction and development, you will first co ...
-
Restaurant General Manager
3 weeks ago
Pizza Hut Fort Oglethorpe, United StatesPizza Hut BATTLEFIELD PKWY #A-2 [Restaurant Manager] As an Assistant Restaurant Manager at Pizza Hut, you'll: Manage and lead all restaurant operations daily; Represent the brand with delivering superior service and hot, fresh product; Lead by example and uplift/motivate staff; O ...
-
Assistant General Manager
4 days ago
Planet Fitness Dalton, United States Full timeJob Summary · The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. · Essential Duties and Responsibilities · Assist in recruiting, hiring, t ...
-
Training for Butcher's Shop Salesperson
2 weeks ago
Titan Innovations Hamilton Branch, United StatesStart your career at Michael Kleiber GmbH: Training as a specialist salesperson for meat and sausage (m/f/d)Hey future superhero of the counter, are you ready to discover an exciting and diverse world of meat and sausage? Then come on board and become part of our team at one of o ...
-
Dentist – DDS
3 days ago
Aspen Dental Ooltewah, United States Full timeThis opening is a lead dentist role, Managing Clinical Director. · Up to $10000 Sign-On Bonus, $7500 Relocation Offering, High Patient Demand, and Implant Training is Available. · At Aspen Dental, we put You first, offering the financial security and job stability that comes with ...
-
Certified Registered Nurse Anesthetist
2 weeks ago
Sargent Plastic Surgery Chattanooga, United StatesCompany Description · Sargent Plastic Surgery is a premier plastic surgery practice located in Chattanooga, TN. We specialize in a wide range of aesthetic procedures to help our patients achieve their desired appearance and improve their quality of life. Our dedicated team of pro ...
-
ICU Nurse
2 weeks ago
Parkridge East Hospital East Ridge, United StatesDescription · IntroductionAre you looking for a place to deliver excellent care patients deserve? At Parkridge East Hospital we support our colleagues in their positions. Join our Team as a(an) ICU Nurse and access programs to assist with every stage of your career. · BenefitsPa ...
-
Route Service
2 weeks ago
Johnson Controls International Chickamauga, United StatesWhy work at Johnson Controls · Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that is safe, comfortable, and sustainable. Our diverse global team of 117,000 experts in more than 150 countries creates inn ...
Restaurant General Manager - Chattanooga, United States - Church's Chicken | Corporate
Description
WITH GREAT CHICKEN COMES GREAT OPPORTUNITY. We're chicken passionates serving chicken passionates. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 65 years, our restaurant has been a place where hardworking people can get ahead and go on to do amazing things by serving others.
Job Summary:
Key Duties/Responsibilities:
Competencies:
Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
Influencing Others – Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions.
Initiative – Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
Innovative and Creative – Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems.
Managing Execution – Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Negotiating – Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others' views and empathizes.
Relationship Management – Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
Physical Requirements:
Employees must be able to perform the essential functions of the position with or without reasonable accommodation.
High school diploma or GED required. * Must have (1 to 3) years of supervisory experience working in the restaurant industry. * Must be eligible to work in the United States. * Successfully complete all training and make a passing score on all applicable tests. * Must have access to a vehicle and have a valid driver's license and proof of valid insurance. * Must be able to work up to a 50- hour workweek. Must be available to work a flexible shift including weekends. * Knowledge of all restaurant policies, practices and operational and human resources procedures. * Knowledge and understanding of labor cost reporting, operating statements, and other business related reporting. * Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. * Basic computer skills. * Knowledge of profit and loss statements * Ability to implement policies and procedures. * Skilled in developing employees by coaching, counseling, and building strong work habits. * Continuously working to improve customer satisfaction. * Knowledge of recruiting and interviewing potential team members. * Ability to supervise others. * Manage conflict resolution. * Create and maintain a positive work environment.
