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Dual Property General Manager - Chattanooga, United States - SIGMA MANAGEMENT LLC
Description
Principal Responsibilities:
·
Oversee the
facility operations in the absence of the General Manager including guest
services, housekeeping, maintenance, sales, food and beverage and human
resources.
·
Oversee guest
services; ensuring that superior service is a priority.
·
Foster a
positive, cooperative work environment between staff and management.
·
Assists in the
supervision of employees in assigned departments. Carries out supervisory responsibilities in
accordance with the organizations' policies and applicable laws.
·
Supervisory
responsibilities include interviewing, hiring, training employees, appraising
performance, rewarding and disciplining employees; planning, assigning,
directing work, addressing complaints and resolving problems.
Greater Chattanooga Area:
Job Duties:
·
Problem Solving- Identifies and resolves
problems in a timely manner. Develops
alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound
judgment. Includes appropriate people in
decision making process.
·
Project Management – Prepares and supports
those affected by change, monitors transition, and evaluates results.
·
Customer Service – Maximize Customer Service
by attaining 80% or better on Franchise Guest Service Scores. Respond and resolve all guest complaints
timely and appropriately. Manages
difficult or emotional customer situations.
Responds promptly to customer needs, requests for service and
assistance.
·
Communication - Demonstrates group
presentation skills. Speaks clearly and
persuasively in positive or negative situations. Writes clearly, and has the ability to read
and interpret written information. Communicates change effectively.
·
Team Work – Exhibits objectivity and openness
to the views of others and contributes to building a positive team spirit. Upholds organizational values, treats people
with respect and promotes a harassment free environment.
·
Quality Management – Assists in achieving minimum scoring standard on all Brand Quality Assurance inspections. Must maintain 80% or higher on Franchise
product quality scoring. Inspect rooms
and public areas for cleanliness and preventative maintenance upkeep on a daily
basis. Aligns work with strategic goals,
looking for ways to improve and promote quality while demonstrating accuracy
and thoroughness. Strives to increase
productivity.
·
Adaptability – Able to deal with frequent
change, delays or unexpected events, changing approach or method to best fit a
situation.
·
Initiative - Take independent actions and
calculated risks, meets challenges with resourcefulness, generates suggestion
for improving work and takes responsibility for own actions. Delegates work assignments, sets expectations
and monitors delegated activities. Asks
for and offers help when needed.
·
People Management – Ensures each employee
completes orientation and required brand training. Assists General Manager in ensuring employee
performance reviews are performed timely and in accordance with Sigma Management LLC standards. Ensure proper
and timely execution of all employee related documentation (i.e. new hire
paperwork, separation reporting, status changes, benefits documentation,
etc.). Maintains effective employee
relations programs within the hotel.
Provides regular performance feedback to all employees. Manages difficult or emotional employee
situations. Develops subordinates' skills
and encourages growth.
·
Compliance – Assists General Manager in ensuring
State and Federal Labor postings are current.
Ensure all internal Sunlight Hospitality LLC communication is posted as
required. Adheres to all policies and
procedures required by Buffalo Lodgings internal audit system. Maintains confidentiality.
·
Business Acumen – Maintain CPOR in assigned
departments as driven by budget. Understands
business implications of decisions, aligns work with strategic goals. Accurately forecast schedule changes based on
forecasted occupancy.
Qualifications
A Bachelor's degree (B.A)
from a four year college or university; or at least two years related
management or comparable experience is strongly preferred. Ability to develop an understanding of
concepts, practices, pre-established guidelines and procedures used by the
company in relation to guest service is necessary. Computer knowledge including intranet, Property
management system, WORD, and EXCEL is strongly preferred. Must
have valid drivers license, and acceptable driving history subject to company
approval.
Physical Demands
The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the
employee is regularly required to stand, walk, sit, use hands to finger, handle
or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop
kneel, crouch or crawl and taste or smell.
The employee must regular lift and or move up to 25lbs, occasionally
lift or move up to 50lbs. Specific
vision abilities required by this job include peripheral vision and depth
perception.
Disclaimer:
The above is intended to
describe the general contents of, and requirements for, the performance of this
job. It is not to be construed as an
exhaustive statement of duties, responsibilities or requirements.
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