- Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics .
- Manages the MSC ControlPoint Solutions -which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
- Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor.
- Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
- Collaborates with the account team to maximize customer satisfaction and future projects
- Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
- Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
- Communicates customer concerns to management to ensure effective and lasting problem resolution.
- Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
- Participation in special projects and performs additional duties as required.
- A High School Diploma or the equivalent experience is required.
- College degree preferred.
- 2 years inbound/ outbound telephone sales, outside sales, storeroom or inventory management, customer service or equivalent military experience required.
- Industry experience preferred.
- Relevant Military experience a plus.
- Metalworking knowledge and experience is a plus but not always required.
- Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
- Excellent problem-solving skills are required.
- Excellent customer service and sales skills are required.
- Excellent verbal and written communications skills are also required.
- Working Industrial knowledge preferred.
- A valid driver's license and the ability to travel up to 10% of the time may be required.
- Ability to lift items of up to 50 pounds required as needed.
- This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI").
-
In-Plant Solutions Specialist
2 days ago
MSC Industrial Direct Co., Inc. Royal Oak, United StatesBuilt to Make You Better. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career a ...
-
IT Solutions Specialist
1 week ago
Roncelli, Inc. Sterling Heights, United StatesRoncelli, Inc. is currently seeking a full-time IT Solutions Specialist that has a minimum of two (2) years of experience in managing our Microsoft 365 systems, developing, and implementing technology solutions, and optimizing our digital infrastructure. Your expertise will be in ...
-
Repayment Solutions Specialist
2 weeks ago
MSGCU Troy, United StatesProtects MSGCU s assets and develops strong relationships with our members that need special assistance. Analyzes risk through an understanding of MSGCU s collection policies and procedures in conjunction with the laws pertaining to the collection of Solutions, Payment, Collectio ...
-
Solutions Specialist
6 days ago
dSPACE Wixom, United StatesJob Overview: · We are seeking a talented, detail-oriented Solutions Specialist with a problem-solving mindset to join our engineering team. The Solutions Specialist will work closely with our clients to understand their technical business needs, identify product fit, and design ...
-
Repayment Solutions Specialist
2 days ago
MSGCU Troy, United StatesFounded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members ach ...
-
Repayment Solutions Specialist
5 days ago
Michigan Schools and Government Credit Union Troy, United StatesFounded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members ach ...
-
IT-Supporter (m/f/d)
1 week ago
NebulaWorks Royal, United StatesElevating technologies to the next level, facing challenges, and working on tomorrow's innovations - that's what we need at FERCHAU from experts like you: as an ambitious colleague who, like us, wants to take technologies to the next level. We realize exciting projects for renown ...
-
Solutions Marketing Content Specialist
1 week ago
Altair Troy, United StatesSolutions Marketing Content Specialist · Do you like a challenge, are you a complex thinker who likes to solve problems? If so, you might be the new Altairian we are seeking. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative ...
-
Manager (m/f/d) for commercial personnel
1 week ago
NovaWorks Solutions Oak City, United StatesManager (m/f/d) for Commercial Personnel in Oak City · Leading people to top performance is your mission? · You keep a cool head when others lose track? · You find solutions where others still talk about problems? · Then we are looking for you as a manager (m/f/d) for our commerc ...
-
beBee Handyman Queen City, TX, United States FreelanceAre you or someone you know struggling with chronic pain, isolation, and depression in Queen City, TX? I have been living with major depression for 3 years since being diagnosed with cluster headaches. I experience pain every day without relief and have become confined to my room ...
-
In-Plant Solutions Specialist
1 day ago
MSC Industrial Supply Detroit, United StatesBuilt to Make You Better. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career a ...
-
Project Engineer
2 weeks ago
Radiant Enterprises Ferndale, United StatesWe are applying to you. At SCHULZ, it's not just about the name, it's also about the people. We are a family-owned company with 70 years of experience in the market. Our company is characterized by curiosity, passion, and strong teamwork. · Join our team of approximately employee ...
-
Apex Dynamics Ferndale, United StatesPSE Engineering GmbH offers all engineering services related to operational facilities in the energy and gas industry in the planning sector. · We develop individual technical concepts and solutions for our clients' diverse requirements and provide complete planning services fro ...
-
Junior IT project manager for customer support
2 weeks ago
Radiant Innovations Clawson, United StatesAbout the Company · CAS Software AG - Top employer, innovator, market leader for CRM/xRM and expert for CPQ solutions. · As a leading provider of CRM/xRM software and specialist for configurator solutions, we design innovative solutions for a better future based on our company p ...
-
Support Engineer
1 week ago
Crimson Enterprises Michigan Center, United StatesHelp us ensure that network operators throughout Europe can fulfill their important role as operators of critical infrastructure with the help of our solutions. As Mettis, we make our contribution every day to the supply of light, heat, and water, and ensure that no one is left i ...
-
Radiant Innovations Bingham Farms, United StatesFor almost 60 years, we have been one of the leading manufacturers of professional climbing equipment for industry and trade, as well as system solutions for the automotive industry. At our German locations, with our headquarters in Wangen im Allgäu, around 310 employees work tog ...
-
Registered Dietitian Part Time
6 days ago
Fresenius Medical Care Troy, United States Part timePURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...
-
Operations & Logistics Specialist
6 days ago
Dedrone Sterling, United States**Job Title**: Operations & Logistics Specialist · **Location**: Sterling, VA · **Company Overview**: Dedrone is a global leader in smart airspace security, safeguarding essential assets in the commercial, government, and defense sectors from unauthorized drone threats. Our advan ...
-
Customer Support Specialist
1 week ago
The Misch Group Sterling, United States**Responsibilities** · As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support Specialist: · - Make outbound service call ...
-
Customer Support Specialist
2 weeks ago
Peraton Sterling, United States**About Peraton** · **Responsibilities** · **Responsibilities** · As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support ...
In-Plant Solutions Specialist - Royal Oak, United States - MSC Industrial Supply Co.
Description
Built to Make You Better.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC.
If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.
RequisitionID :
15387
Associate Referral Bonus Amount :500.00
Employment Type :
Full Time
Grade :
NonExempt N9
Job Category :
Business Development
Work Location :
Royal Oak, MI
State or Province :
Michigan (US-MI)
Potential Work?Location :
United States : Michigan : Royal Oak
BRIEF POSITION SUMMARY:
The In-Plant Solutions Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction.
Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.
DUTIES andRESPONSIBILITIES:
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
JOB TITLE:
In-Plant Solutions Specialist
EDUCATION and
EXPERIENCE:
SKILLS:
OTHER REQUIREMENTS:
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities.
Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.