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    Customer Service Technical Associate - Wichita, United States - Wolters Kluwer

    Wolters Kluwer
    Wolters Kluwer Wichita, United States

    Found in: Talent US C2 - 6 days ago

    Default job background
    Full time
    Description

    The Customer Service Technical Associate provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email.

    Responsibilities :

  • Handle phone, e-mail, and chat support for moderate to complex system or content issues.
  • Record client interactions in our customer relationship database.
  • Participate in projects and process improvement initiatives as need arises.
  • Provide general reports to management as requested.
  • Participate in product testing and review as needed.
  • Secure and keep confidential product and customer data.

    • Please note:

  • This is a HYBRID role - working in the office 2 days per week.
  • Must be able to work a flexible schedule during peak seasons that will include some evening & weekends overtime hours (January to April and September to October).

    • Requirements:

  • Associates Degree in a business-related field OR 1 year of experience in accounting or tax OR 2 years of experience in any type of customer service role.
  • Ability to commute to the office in Kennesaw, Georgia OR Wichita, Kansas every Tuesday and Wednesday.
  • Available for overtime.

    • The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

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