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    Device Repair Technician - Wichita, United States - Batteries Plus

    Batteries Plus
    Batteries Plus Wichita, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Title: Repair Technician
    Reports To: Store Manager
    Exemption Status: Non-Exempt


    General Function
    Provide device repair technician support to store, utilizing technical problem solving skills,
    electronic cross- reference, and web research. Repair cell phones, tablets, light fixtures, and
    other devices. Provide customers total solutions to their battery, bulb, and services problems
    while doing so in a courteous, professional and helpful manner.

    Essential Responsibilities Device Repair / Technical
    ● Repair cell phones, tablets, and other devices based on priority
    ● Replace screens, batteries, and other components on smartphones and tablets
    ● Able to rebuild cordless drill batteries and other battery packs as needed
    ● Replace cords, sockets and other parts on lamps and light fixtures
    ● Assist with cycle count every week to reflect the accurate utilization of device repair
    inventory
    ● Rotate and stock inventory
    ● Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
    ● Cut keys and reprogram key fob remotes

    Customer Service / Sales
    ● Greet customers, determine needs and answer questions
    ● Suggest sell add-on items
    ● Directly communicates with customers about device repairs and status of repairs.
    ● Maintains problem resolution proficiency standards and customer satisfaction levels. Escalates
    situations to management when necessary
    ● Ask questions to identify potential commercial customers
    ● Operate computer/cash register to complete sales transactions with accuracy
    ● Watch for loss prevention issues and advise management of any unusual activities
    ● Demonstrate a customer-first mentality

    Other Duties
    Please note this job description is not designed to cover or contain a comprehensive listing of
    activities, duties or responsibilities that are required of the employee for this job. Duties,
    responsibilities and activities may change at any time with or without notice.

    Qualifications
    ● High School education or equivalent required with relevant experience strongly preferred.
    Associates degree in electronics, or other technical degree preferred.
    ● 3-6 months of previous device repair experience. Demonstrated technical aptitude.
    ● Demonstrated problem solving skills. Duties require the ability of the use of judgment in minor
    decisions and use of some judgment as to the method of performance.
    ● Excellent organizational skills. Ability to work with relative independence on regular, routine
    duties, referring questionable situations to supervisor or others.


    ● Good listening and verbal communication skills with a customer focus; general knowledge of
    customer service policies/procedures
    ● Demonstrated attention to detail and ability to effectively manage and track multiple
    commitments; effectively prioritize, follow up, and meet deadlines.

    Physical Requirements / Work Environment
    The physical demands required to perform the essential responsibilities of this position are as
    follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.
    ● This position requires the employee to regularly use hands to handle or touch electronic
    products, stand, walk, sit, frequently talk and hear; occasionally stoop, kneel, crouch, crawl, and
    reach above shoulders. Lifting 10-20# on a regular and frequent basis, 50# on an occasional basis,
    and more than 50# on an infrequent basis.
    ● While performing the responsibilities of this position, the employee will occasionally be
    exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and
    the risk of electrical shock. The level of noise in the working environment is moderate.
    ● The position also requires the employee to regularly use electrical cables, simple hand tools, a
    magnifying glass, spot welders, automotive and electronic testing equipment, key cutting and
    programming equipment and a company automobile.
    ● Protective clothing and/or equipment used in this position includes safety glasses, goggles,
    gloves, and steel-toed shoes.

    Affirmative Action / EEO Statement
    It is the policy of Batteries Plus to provide equal employment opportunities without regard to
    race, color, religion, sex, national origin, age, disability, marital status, veteran status,
    sexual orientation, genetic information or any other protected characteristic under applicable law.

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