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    Member Service Specialist- Contact Center - Albany, United States - First New York Federal Credit Union

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    Description

    Job Description

    Job DescriptionDescription:

    First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.

    Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail.

    This is a full-time position for an individual with outstanding customer service, writing and communication skills.

    Requirements:
    • Account servicing.
    • Referring consumer and real estate loans to the Loan Sales team.
    • Cross-selling products/services to benefit the member's needs.
    • Promoting e-banking and meeting Contact Center goals.

    Job Type: Full-time

    Salary: $18.25/ hour- $19.25/ hour

    Work location: In person

    Schedule:

    Monday 8:30am- 6pm

    Tuesday 8:30am- 6pm

    Wednesday 8:30am- 6pm

    Thursday 8:30am- 5pm

    Friday OFF

    Saturday 8:45am- 1:00pm

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance


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