Patient Access Specialist - Albany, United States - Albany Medical Center

Albany Medical Center
Albany Medical Center
Verified Company
Albany, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Department/Unit:
Registration


Work Shift:
Day (United States of America)


Salary Range:
$ $23.79


For Access Center and Birthplace:


Must be able to work in conjunction with Nursing Supervision and Patient Triage Manager for accurate bed assignment for inpatient and observation patients.

In addition, responsible for decedent management, assuring accurate completion of death certificate and timely coordination of release of body to Funeral Home.


Apheresis and Infusion:


This team is responsible for securing financial payment for our patients requiring chemotherapy, Apheresis and other High Cost Drug Infusions.

The critical nature of securing payment can't be understated given the cost of the specialty drugs being offered at Albany Medical Center.

Understanding diagnosis, the prescribed drugs and authorization requirements is a significant aspect of this position. In addition, Allscripts Patient Management is integral to their workflow between SOARIAN Financials and APM.


Essential Duties and Responsibilities:

  • Responsible for creating encounters in ADT representing service patient is receiving
  • Responsible to discern demographic and insurance information to ensure and accurate registration
  • Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility
  • Responsible to discuss financial obligation of patient and collect via cash, credit card or check
  • Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly
  • Responsible for scanning or managing online form template to maintain the Electronic Health Record
  • Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration.
  • Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.
  • Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care.

For example:

Inpatient to Outpatient or Inpatient Only requirement- Ability to respond to requests for estimates for service being rendered or expected to be rendered- Contact patient if issues or data missing impeding ability to financially secure encounter.

- Responsible for securing encounters with extremely tight timeframes due to late booking of service- Access Center/Birthplace


ONLY:
Responsible for the timely and accurately completed death certificate- Access Center/Birthplace


ONLY:
Work in conjunction with Nursing Leadership for the appropriate bed placement for patients in the Emergency Department, Recovery Room, Cardiac Catheterization Lab, Direct Admits from Home, Transfers from other facilities- Access Center/Birthplace


ONLY:
Multi-task of real time needs for bed placement and monitoring discharges and new reservation bed needsQualifications:

  • High School Diploma/G.E.D.
  • required
  • Associate's Degree
  • preferred years experience in a hospital or physician office
  • required
  • Computer skills (High proficiency)
  • Insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care (High proficiency)
  • Proven customer service skill with ability to exceed expectations
  • Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task
  • Ability to learn in classroom setting; utilizing resources
  • Ability to remain composed under pressure
  • Ability to review information and draw appropriate conclusion
  • Good judgement and ability to be resourceful to problem solve; escalate issues as needed
  • Team minded worth ethic-
  • Critical thinking ability regarding issues with financially securing payment
  • Ability to discuss sensitive concepts with patients regarding financial obligations
  • CHAA
  • Certified Healthcare Access Associate upon hire or acquired within 2 years of hire
- within 1-1/2 Yrs
  • required
Physical Demands

  • Standing
  • Occasionally


  • Walking

  • Occasionally


  • Sitting

  • Constantly


  • Lifting

  • Rarely


  • Carrying

  • Rarely


  • Pushing

  • Rarely


  • Pulling

  • Rarely


  • Climbing

  • Rarely


  • Balancing

  • Rarely


  • Stooping

  • Rarely


  • Kneeling

  • Rarely


  • Crouching

  • Rarely


  • Crawling

  • Rarely


  • Reaching

  • Rarely


  • Handling

  • Occasionally


  • Grasping

  • Occasionally


  • Feeling

  • Rarely


  • Talking

  • Constantly


  • Hearing

  • Constantly


  • Repetitive Motions

  • Frequently


  • Eye/Hand/Foot Coordination

  • Frequently
Working Conditions

  • Extreme cold
  • Rarely


  • Extreme heat

  • Rarely


  • Humidity

  • Rarely


  • Wet

  • Rarely


  • Noise

  • Occasionally


  • Hazards

  • Rarely


  • Temperature Change

  • Rarely


  • Atmospheric Conditions

  • Rarely


  • Vibration

  • Rarely
Thank you for your interest in Albany Medical Center

Albany Medical Center is an equal opportunity employer.

This role may require acc
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