Community Engagement Specialist - Anaheim, United States - Oceania Inc

Oceania Inc

Verified Company

Anaheim, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview and Job Description Summary:
Founded in 2005, Oceania Inc. is a diversified company with business in e-commerce, advanced materials, and renewable energy. Our mission is to bring high-quality consumer products at low cost by combining innovative marketing with data-driven technologies.

Since our founding, Oceania has rapidly grown while expanding our market internationally to over ten countries in North America, Europe, and Asia.

Community Manager, you will play a pivotal role in fostering a vibrant and engaged user community around our brand. Your responsibilities will encompass technical support, community engagement, and developing an ecosystem to ensure a positive user experience and facilitate brand growth (primarily Facebook forums and Reddit)

Main Responsibilities/Functions:

Technical Help:_
Respond promptly to user inquiries and technical questions posted on the community forum.
Troubleshoot and resolve user questions effectively, providing clear and concise explanations.
Collaborate with internal teams to gather relevant information and solutions for complex technical queries.
Create video content as necessary to explain complex technical concepts, provide tutorials, or guide users through troubleshooting processes.
Regularly update FAQ sections and knowledge base resources to empower users with selfservice options.
Community Engagement:_
Foster a welcoming and inclusive environment within the community forum, encouraging active participation and collaboration among users and affiliates.
Monitor discussions, moderate content, and enforce community guidelines to maintain a respectful and constructive atmosphere.
Recognizing and highlighting valuable contributions from users, fostering a sense of appreciation and loyalty, also build a mechanism that we can utilize those UGC (user generated content)for branding and marketing purposes.
Organize and facilitate community events, such as webinars, Live Q&A sessions, online streaming events, and offline meetups, to strengthen relationships and gather feedback.
Proactively monitor forum discussions and user sentiment to identify potential PR risks or issues.
Act as a brand ambassador, ensuring that all forum interactions align with the brand's values and messaging.
Community Development:_
Collaborate with affiliate interests and external partners to align strategies and initiatives that enhance the community
Identify opportunities for partnerships, integrations, and comarketing efforts to expand the brand's reach and relevance.
Identify opportunities to attract new users, increase post quantity, and overall community activities.
Community Analysis:_
Conduct regular analysis of forum activity, including user engagement metrics, content trends, and user feedback.
Analyze community insights, feedback, and trends to inform product development, marketing strategies, and business decisions.
Identify operational inefficiencies or recurring issues within the forum and propose improvement solutions.
Utilize datadriven insights to optimize forum structure, content organization, and user experience

Qualifications:

Required:_
Minimum 2 years of experience in customer advocacy and community management.
Proficiency in social media platforms and group management.
BA/BS degree or equivalent experience.
Exceptional communication skills and a proactive approach.
Strong technical aptitude with the ability to understand and articulate complex concepts clearly and concisely.
Excellent communication and interpersonal skills, with the ability to engage and interact effectively with diverse audiences.
Demonstrated ability to multitask, prioritize workload, and work independently in a fastpaced environment.
Passion for building communities, fostering relationships, and driving positive user experiences.
Preferred:_
Familiar with Laser Machine or Lightburn software