Tech Support Specialist - Anaheim, United States - Oceania Inc

Oceania Inc
Oceania Inc
Verified Company
Anaheim, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Us:

In the last few years OMTech Laser has grown tremendously in the Laser engraving and cutting space. We are leading the markets with our strong brand and recognition by the Laser Engraving Community. We serve the biggest user community here in the USA.

Here at OMTech Laser, we have a dynamic and passionate team that thrives on being proud of our products (Laser/ CNC/ Fiber Cutting machines).


Qualifications:


  • Basic level of electrical and mechanical knowledge required
  • Ability to learn to troubleshoot machines product ( CNC/ CO2 Laser/Fiber Cutter)
  • Feel comfortable to help out customers and guide them through problems via phone calls
  • Experienced in using voltohm meter/ electricalmechanical hand tools
  • High level of interpersonal skills to work independently and effectively with others.
  • Ability to prioritize and work on multiple detail oriented projects simultaneously.
  • Ability to work in a fastpaced environment
  • Ability to learn quickly and follow detailed instructions
  • Ability to perform data entry and present certain computer skills e.g. operate ERP systems.

Preferred Qualifications:


  • At least 2 to 3 year experience in Fiber Laser/ Laser Cutter / Co2 Laser/CNC industry (preferred)
  • At least 2 to 3 years experience in quality control inspection (preferred)
  • Mandarin (Chinese) Language ability
    Preferred

Responsibilities:


  • Daily communications with customers who have purchased machines from our company and in need of technical support
  • Our multiple development teams to ensure test coverage
  • Undertakes/initiates process improvement plans using monthly Warranty/Return Data to investigate the root cause, determine the action to eliminate causes, and manages suppliers and our overseas team to follow up on actions.
  • Continually work with our overseas team and suppliers to improve product performance, implement process controls, and quality plans.
  • Implement, enforce, and evaluate policies and procedures; equipment utilization and after sales inventory management.
  • Analyze process workflow, employee and space requirements and equipment layout

Benefits:


  • Paidtime off (Includes Vacation and Sick)
  • Medical Insurance
  • Dental Insurance
  • 401(K) match
  • Employee Referral Program
***Pay: $ $28.00 per hour


Salary:
$ $28.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Anaheim, CA 92806: Reliably commute or planning to relocate before starting work (required)

Education:


  • High school or equivalent (preferred)

Experience:


  • Technical support: 1 year (required)
  • CNC laser cutting: 1 year (preferred)

Language:


  • Mandarin (preferred)

Work Location:
In person
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