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    Guest Service Agent - Nashville, United States - Hilton BNA Nashville Airport Terminal

    Hilton BNA Nashville Airport Terminal
    Hilton BNA Nashville Airport Terminal Nashville, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Immediate Supervisor

    Guest Service Manager

    Job Summary

    Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

    Essential Job Functions

  • Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
  • Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
  • Familiar with property security and key control procedures, as well as, fire safety procedures.
  • Completes paperwork necessary for front desk operation.
  • Perform tasks assigned by Guest Service Manager or General Manager.

    Necessary Skills and Attributes

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills

    Formal Education

    High School Diploma or equivalent

    Physical Requirements

    While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen. Source: Hospitality Online
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