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    Guest Services Agent - Nashville, United States - Conrad Nashville

    Conrad Nashville
    Conrad Nashville Nashville, United States

    2 weeks ago

    Conrad Nashville background
    Full time
    Description

    Job Description

    Job Summary:

    Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

    Key Responsibilities:

    Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
    * Greet guests by name.
    * Ensure that all guests feel welcomed to the property.
    * Register guests and assign rooms.
    * Conduct check-out processes.
    * Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
    * Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
    * Respond to phone calls, and retrieve guest mail, faxes and packages.
    * Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
    * Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
    * Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
    * Attend team briefings.

    Handle cash, credit card, currency conversions and other financial transactions.
    * Post charges such as room, food, liquor or telephone to ledger.
    * Compute or adjust bill, collect payment, and make change for guests.

    Perform other duties as assigned.

    Qualifications:

    Education
    * High school diploma or GED

    Skills and Experience (Essential)
    * At least 18 years of age
    * Basic computer skills
    * Must be able to read, communicate effectively and have superb interpersonal skills
    * Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
    * Work experience in the hospitality or restaurant industry preferred
    * Communication in other languages is helpful

    Benefits:

  • 401k after 90 days, fully vested, company match to 4%
  • Medical/ Dental/Vision– eligible after 60 days
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Paid Time Off policy
  • Hilton Discounts Worldwide
  • Northwood Hospitality Discounts
    Source: Hospitality Online

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