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Guest Service Agent/innkeeper: Part Time
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Germantown Inn Nashville, United States Part timeGuest Services Agent is responsible for exceptional service to all guests and potential guests by assisting them in a courteous, efficient, and professional manner. Guest Services Agent duties include but not limited to checking guests in/out, reservation management, promoting co ...
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Germantown Inn Nashville, United StatesGuest Services Agent is responsible for exceptional service to all guests and potential guests by assisting them in a courteous, efficient, and professional manner. Guest Services Agent duties include but not limited to checking guests in/out, reservation management, promoting co ...
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Guest Service Agent
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Sonesta International Hotels Corporation Nashville, United States Full timeThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operati ...
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Guest Service Agent
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PM Hotel Group Nashville, United StatesThe Property Waymore's Guest House is a boutique hotel located in East Nashville, Tennessee with 93 guest rooms, suites and bunkrooms. We call it our guest house, because it was designed with comfort in mind above all else - in addition to the essent Guest, Guest Service, Hotel, ...
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Guest Service Agent
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Loews Hotel & Resorts Nashville, United StatesLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio fe Guest Service, Agent, Guest, ...
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Guest Service Agent
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Customer Service Agent
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Passenger Services Agent
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Atlantic Aviation Nashville, United StatesJob Description · Job DescriptionWhy You'll Love This Passenger Services Agent Job · Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviati ...
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Customer Service Agent
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Vaco Nashville, United StatesOur client is seeking a Customer Service Specialist to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team · The Customer Service Specialist is a temporary opportunity with a fully remote schedule. · Responsibilities ...
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Guest Service Agent
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Customer Service Agent
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Southwest Airlines Nashville, United StatesDepartment: · Ground Operations · Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. ...
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Customer Service Agent
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Southwest Airlines Nashville, United StatesDepartment: · Ground Operations Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Abo ...
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Guest Service Agent
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Field Service Agent
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IQVIA Nashville, United StatesIQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more ...
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Guest Service Agent
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Pyramid Global Hospitality Nashville, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
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Field Service Agent
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IQVIA Nashville, United StatesIQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more ...
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Guest Services Agent
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Conrad Hotels & Resorts Nashville, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
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Field Service Agent
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IQVIA Nashville, United StatesIQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more ...
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Guest Service Agent
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Cambria Hotel Nashville Downtown Nashville, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
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Guest Services Agent
1 week ago
Conrad Hotels & Resorts Nashville, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
Guest Services Agent - Nashville, United States - National Museum of African American Music
Description
**Guest Services Agent**
Nashville, TN
Part Time to Full Time
Entry Level
**The National Museum of African American Music** is seeking both part-time and full-time, enthusiastic Guest Service Agents who will be responsible for a successful guest experience in the Museum. Each GSA must provide a high level of customer service and satisfaction to ensure an excellent experience for all visitors and are responsible for a broad range of activities including selling tickets and memberships, overseeing access control, engaging with guests in the exhibit spaces, handling questions and complaints, monitor guest compliance with Museum safety/visitor protocols, and facilitating entry/egress from exhibits or public spaces. * Greets the public, briefly orientating visitors to the Museum, programs and events.
Processes admissions and any fees for programs, memberships and events. Assisting guests with RFID bracelet activation providing Member services/sales.
Cash handling involves all tenders and must be handled accurately and balance to zero at end of shift.
Outlines Museum activities, provides orientation information about the galleries, and provide directional services (e.g., bathroom, public telephone, taxi, food service, etc.).
Answers the Museum's central telephone lines promptly, answer inquiries courteously, and direct callers to appropriate staff offices and individuals as needed.
Observes individuals entering the Museum entrance and report any irregularities to Facilities.
Actively promotes and sells annual memberships to patrons visiting the museum, answering questions and providing detailed descriptions on benefits of becoming an annual member.
Assists visitors to obtain parking and ensure that they park in designate spots.
Responds to emergency needs by monitoring status of facilities and taking steps to reduce or eliminate personal risk to visitors, in accordance with Guest Services training.
Reports all emergency situations to appropriate management staff or authorities.
Assists with clerical duties, which may be performed at the Front Desk for other Museum departments, as assigned from Guest Services Manager.
Assists in the operation of the Museum Gift Shop, as needed.
Performs other related duties as required. Variable/flexible working hours to include weekends, holidays and overtime as required.
High school graduation preferred.
1 or more years of front line hospitality industry experience in a customer service role
Experience in another museum or related attraction strongly preferred
Must be able to work a flexible schedule to include weekends, holidays and special events.
Must be able to become competent in ticket sales and online registration.
Must be able to stand for extended periods.
Supports the mission, vision and strategic goals of NMAAM to serve both internal and external customers.
Conducts self in a professional manner; maintains appropriate professional appearance.
Follows and supports policies and procedures of NMAAM.
Exceptional customer service skills.
Outgoing personality and enthused to interact with guests and colleagues.
High degree of tact and diplomacy in dealing with member and guest issues.
Must have the ability to assess visitor concerns and follow through to resolution with tact and attention to detail.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Ability to work in a fast paced environment and interface effectively with visitors in both conveying information and listening to their questions/complaints.
Be open to multiple points of view and avenues for problem solving.
Must be able to walk, stand and interact with the public for long periods of time.
Be well organized and thorough with close attention to detail and follow-through.
Act as a team player who works well with others and shows courtesy and respect to colleagues.
Be willing to assume responsibility.
Serves as leader to assure strong communications between NMAAM and all external constituents.
Actively seeks to learn the history of NMAAM.
Supports and promotes the museums mission.
Assist in the planning and implementation of special events.
Attend staff meetings.
Performs other duties as assigned.
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